Enrolment Coordinator

Confidential; Leeds; On-site; GBP 26,000 - 34,000; Full time

Job summary

Confidential is seeking an enthusiastic Learner Enrolment and Admissions Coordinator to welcome learners and ensure a smooth enrolment experience. You will travel across training centres and deliver enrolment sessions with a strong focus on compliance and outstanding customer service.

The role combines customer service, administration, and travel, requiring a confident, outgoing personality and the ability to build relationships with learners and staff alike.

Qualifications

• Experience in customer-facing or admissions roles is desirable.
• Strong administration and organisational skills with attention to detail.
• Excellent communication and confidence speaking to individuals and groups.

Responsibilities

• Welcoming and inducting new learners at enrolment sessions.
• Delivering engaging presentations to groups of course attendees.
• Checking eligibility documentation and verifying learner information.
• Carrying out initial assessments and reviewing learner documentation.
• Providing Information, Advice and Guidance to prospective learners.
• Answering learner queries face-to-face and over the phone.
• Liaising with internal recruitment teams to coordinate enrolment schedules.
• Updating internal systems and maintaining accurate learner records.
• Ensuring all compliance and funding evidence is complete and audit-ready.
• Supporting external audits and quality assurance processes.
• Delivering an exceptional customer experience throughout the learner journey.

Skills

Communication skills

Administration

Organisational skills

MS Office

Independent working

Customer-facing

Presentation delivery

Tools

Microsoft Office

Office 365

Job description

Are you a confident, outgoing people person who enjoys meeting new people and making a great first impression? We're looking for an enthusiastic Learner Enrolment and Admissions Coordinator to join a growing training organisation, playing a key role in welcoming learners and ensuring a smooth, professional enrolment experience.

This is a varied position combining customer service, administration and travel across training centres. Personality is just as important as experience.

YOU MUST HOLD A VALID DRIVING LICENSE AS A VAN WILL BE PROVIDED

The Role

You'll be the face of the organisation for new learners, leading enrolment and induction sessions whilst ensuring all administration and compliance processes are completed accurately.

Your responsibilities will include:

• Welcoming and inducting new learners at enrolment sessions
• Delivering engaging presentations to groups of course attendees
• Checking eligibility documentation and verifying learner information
• Carrying out initial assessments and reviewing learner documentation
• Providing Information, Advice and Guidance to prospective learners
• Answering learner queries both face-to-face and over the phone
• Liaising with internal recruitment teams to coordinate enrolment schedules
• Updating internal systems and maintaining accurate learner records
• Ensuring all compliance and funding evidence is complete and audit-ready
• Supporting external audits and quality assurance processes
• Delivering an exceptional customer experience throughout the learner journey

About You

We're looking for someone with a positive, approachable personality who enjoys building relationships and making people feel welcome.

Ideally you'll have:

• Previous experience in a customer-facing, learner-facing or admissions role
• Strong administration and organisational skills with excellent attention to detail
• Excellent communication skills and confidence speaking to individuals and groups
• The ability to work independently whilst managing multiple priorities
• Good IT skills, including Microsoft Office and Office 365
• A full UK driving licence and your own vehicle

An education, training or learner support background would be advantageous, although this isn't essential. The right attitude, confidence and enthusiasm are the most important qualities for success in this role.

Travel

This position requires regular travel across Leeds, Bradford and Huddersfield, with occasional visits to Sunderland and Newcastle. When not travelling, you'll be based full-time in the office.

Working Hours

• Monday to Friday
• 8:30am - 5:00pm
• Full-time
• Office based when not travelling

If you're looking for a role where no two days are the same and you can make a real impact by helping learners take the next step in their education and career, we'd love to hear from you.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.