Student Welfare & Support Advisor

eTeach UK Limited; Leeds; On-site; GBP 30,000 - 32,000; Full time

Job summary

Leeds City College in the Adult & Community department is seeking a dedicated Student Welfare Officer to provide advice, guidance and practical support to students facing financial hardship, housing difficulties and other welfare challenges. You will manage Learning Support Fund applications, support vulnerable students, and work with curriculum, pastoral and SEND teams to remove barriers to learning.

You will also refer students to external agencies and deliver welfare awareness activities,

Qualifications

• Level 2 English and Maths at minimum.
• Degree or equivalent higher qualification or substantial experience.
• Level 4 qualification in advice or support work (IAG) or equivalent experience.
• Significant experience supporting vulnerable students, including SEND and financial hardship.
• Strong knowledge of student finance, funding, welfare support and barriers to learning.
• Experience working with external agencies and referring individuals to specialist services.
• Excellent communication, listening and interpersonal skills with empathy and inclusivity.
• Strong organisational and IT skills with caseload management and record keeping.

Responsibilities

• Provide welfare advice and practical support to students facing financial, housing and personal difficulties.
• Manage the Learning Support Fund applications for travel, meals and equipment.
• Support vulnerable students and manage complex welfare cases.
• Collaborate with pastoral, curriculum and SEND teams to remove barriers to learning.
• Refer students to external agencies and specialist services.
• Deliver welfare awareness activities and information sessions.
• Monitor student attendance, progress and impact of welfare interventions.
• Maintain accurate records and promote safeguarding, wellbeing and inclusion.

Skills

Communication skills

Organisational skills

IT skills

Empathetic approach

Safeguarding knowledge

Stakeholder liaison

Education

Level 2 English & Maths

Degree or equivalent

Level 4 IAG/advice qualification

Job description

Leeds City College in the Adult & Community department is seeking a dedicated Student Welfare Officer to provide advice, guidance and practical support to students facing financial hardship, housing difficulties and other welfare challenges. You will manage Learning Support Fund applications, support vulnerable students, and work with curriculum, pastoral and SEND teams to remove barriers to learning.

You will also refer students to external agencies and deliver welfare awareness activities,