Education Accounts & Renewals Specialist (AI SaaS)

PatSnap Limited; Greater London; Hybrid; GBP 40,000 - 64,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Two paid volunteering days

Private healthcare with AXA

Pension with SCOTTISH WIDOWS

Enhanced parental leave policies

Work from home stipend

Cycle to Work scheme

Life assurance

Payroll giving options

Eyecare vouchers

Job summary

PatSnap is seeking an Associate Account Manager to own a portfolio of education-sector clients, drive renewals, and uncover expansion opportunities. You will build trusted relationships with IP and R&D leaders, guiding them to maximize value from PatSnap’s platform.

This hybrid London-based role requires strong relationship skills, negotiation ability, and a proactive, outcomes-focused mindset to help customers innovate and succeed.

Qualifications

• Commercial experience in an SDR or client relationship role.
• Strong relationship management with a consultative, value-driven approach.
• Proven track record of meeting or exceeding targets.
• Organized and proactive in using account planning to drive value.
• Skilled in presenting, influencing, and negotiating with senior stakeholders.
• Analytical and proactive in planning account growth.
• Eager to work in a fast-moving, global SaaS environment.
• Genuine interest in helping customers innovate and succeed.

Responsibilities

• Manage relationships within a portfolio of clients.
• Drive renewals and achieve quarterly expansion targets.
• Build trusted relationships with multiple stakeholders across customer organizations.
• Lead account reviews and track objectives; ensure value realization.
• Identify risk areas and develop retention strategies.
• Forecast renewals and expansion on a 90-day rolling basis.
• Communicate progress of initiatives to stakeholders.
• Collaborate with Sales, Product, and cross-functional teams to deliver client experiences.

Skills

Client relationships

Relationship management

Target achievement

Account planning

Negotiation

Analytical planning

SaaS industry

Customer success mindset

Job description

PatSnap is seeking an Associate Account Manager to own a portfolio of education-sector clients, drive renewals, and uncover expansion opportunities. You will build trusted relationships with IP and R&D leaders, guiding them to maximize value from PatSnap’s platform.

This hybrid London-based role requires strong relationship skills, negotiation ability, and a proactive, outcomes-focused mindset to help customers innovate and succeed.