Associate Account Manager

PatSnap Limited; Greater London; Hybrid; GBP 40,000 - 64,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Two paid volunteering days

Private healthcare with AXA

Pension with SCOTTISH WIDOWS

Enhanced parental leave policies

Work from home stipend

Cycle to Work scheme

Life assurance

Payroll giving options

Eyecare vouchers

Job summary

PatSnap is seeking an Associate Account Manager to own a portfolio of education-sector clients, drive renewals, and uncover expansion opportunities. You will build trusted relationships with IP and R&D leaders, guiding them to maximize value from PatSnap’s platform.

This hybrid London-based role requires strong relationship skills, negotiation ability, and a proactive, outcomes-focused mindset to help customers innovate and succeed.

Qualifications

• Commercial experience in an SDR or client relationship role.
• Strong relationship management with a consultative, value-driven approach.
• Proven track record of meeting or exceeding targets.
• Organized and proactive in using account planning to drive value.
• Skilled in presenting, influencing, and negotiating with senior stakeholders.
• Analytical and proactive in planning account growth.
• Eager to work in a fast-moving, global SaaS environment.
• Genuine interest in helping customers innovate and succeed.

Responsibilities

• Manage relationships within a portfolio of clients.
• Drive renewals and achieve quarterly expansion targets.
• Build trusted relationships with multiple stakeholders across customer organizations.
• Lead account reviews and track objectives; ensure value realization.
• Identify risk areas and develop retention strategies.
• Forecast renewals and expansion on a 90-day rolling basis.
• Communicate progress of initiatives to stakeholders.
• Collaborate with Sales, Product, and cross-functional teams to deliver client experiences.

Skills

Client relationships

Relationship management

Target achievement

Account planning

Negotiation

Analytical planning

SaaS industry

Customer success mindset

Job description

Associate Account Manager

Excited by owning a portfolio of innovative clients where you drive renewals while uncovering strategic growth opportunities?
Motivated by building trusted, long-term partnerships with IP and R&D leaders and becoming their go-to advisor?
Thrive in commercial conversations - from partnership reviews to negotiations - where delivering value directly fuels retention and expansion?
Ready to make an impact at a high-growth, AI-driven SaaS company where customer success and revenue growth go hand in hand?

Role Summary:

As an Associate Account Manager at Patsnap, you will play a pivotal role in driving customer success and revenue growth by managing a portfolio of clients in the education sector. This position is at the heart of building lasting relationships, driving renewals, and uncovering opportunities for expansion. You’ll collaborate with some of the world’s leading innovators ensuring they derive maximum value from PatSnap’s solutions while achieving your retention and growth targets. If you thrive in a fast-paced, dynamic environment, are customer-obsessed, and have a passion for innovation and life sciences, this role is your opportunity to make an impact!
This is a hybrid position in our London, UK office with the expectation to work from the office on Wednesdays. You are welcome to work out of the office more often if you wish!

Want to see the platform you'd be representing?
Check out this short overview:

Who are we?

Patsnap is a global, pre-IPO company that transforms the way organizations harness their Intellectual Property and Research & Development productivity. Our platform revolutionizes how IP and R&D teams collaborate across the entire innovation lifecycle, using domain-specific AI to accelerate the creation of market-ready products. With over 12,000 customers worldwide, including some of the biggest names in innovation, Patsnap is at the forefront of technological advancement. Our $300M Series E funding round brings our valuation to a $1 billion unicorn status, and we still have a remarkable amount of growth ahead.

We have a vibrant and diverse team with offices in Singapore, Toronto, London, Shanghai and remote teams based in US. Our hyper-growth trajectory is powered by our people, and we are extremely proud of our company-wide vision, work ethic, and entrepreneurial spirit. We are committed to fostering an inclusive environment where talent thrives and ideas bloom.

What You’ll Be Doing:

• Manage relationships within a portfolio of clients.
• Drive renewals and achieve quarterly expansion targets.
• Build trusted relationships with multiple stakeholders across customer organizations.
• Lead account reviews, track customer objectives, and ensure value realization across teams.
• Identify risk areas and develop retention strategies.
• Accurately forecast both renewals and expansion on a 90 day rolling basis.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Collaborate with cross-functional teams (Sales, Product, and etc) to deliver exceptional client experiences.

About You:

• Commercial experience in an SDR or client relationship role.
• Strong relationship management skills, with a consultative and value-driven approach.
• Commercially minded with a track record of success hitting or exceeding targets.
• Organized and proactive in using account planning frameworks to drive value-based outcomes.lis
• Skilled in presenting, influencing, and negotiating with senior stakeholders.
• Organized, analytical, and proactive in planning account growth.
• Excited to work in a fast-moving, global SaaS environment.
• A genuine interest in helping customers innovate and succeed.

Benefits & Perks:

A genuinely strong sales culture we're really proud of. High-performing but low ego, social, and dynamic. It's a team that supports each other, shares best practice, raises standards, and celebrates wins properly together. Alongside a great product, it's one of the best parts of working here.

Additional benefits

• 25 days annual leave plus bank holidays
• Two paid volunteering days
• Private healthcare with AXA
• Pension with Scottish Widows
• Enhanced parental leave policies
• Work from home stipend
• Cycle to Work scheme
• Life assurance
• Payroll giving options
• Eyecare vouchers

Patsnap is proud to be an equal opportunity employer (EOE) that champions diversity. We do not discriminate based on race, religion, national origin, citizenship, sex, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran/military, or disability status, or any other protected status in accordance with federal, provincial/state or local laws.