Edinburgh Hostel Manager: Lead Teams & Guest Experience

Bars Ltd; City of Edinburgh; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

50% off food and drinks across Beds & 

Footsteps Program Training

Discounts on accommodation

Recognition awards

Mental health support

Job summary

Beds & Bars, owners of St Christopher's Inn Edinburgh, are seeking an energetic Hostel Manager to lead the day-to-day operation of our busy Edinburgh hostel. You will support the reception and accommodation teams, maintain high standards, and ensure a welcoming, safe and commercially successful environment.

In this hands-on leadership role, you will be on the floor, developing talent, driving performance and coordinating with housekeeping, maintenance and wider support teams to maximise guest

Qualifications

• Previous management experience within hospitality, hostels, hotels or a customer-facing environment.
• Proven ability to lead, motivate and develop diverse teams.
• Strong customer service and guest relations skills.
• A hands-on approach with the confidence to make decisions and solve problems.
• Financial awareness, including labour management and cost control.

Responsibilities

• Lead, coach and motivate reception teams to deliver exceptional performance.
• Provide training, support and regular feedback to help team members develop and grow.
• Foster a positive, inclusive and engaging culture where people feel supported.
• Lead by example with high standards of professionalism and guest service.
• Ensure cleanliness, safety and operational standards across the hostel.
• Support occupancy, revenue and upselling opportunities and rota planning.
• Collaborate with General Manager and wider teams to achieve operational goals.

Skills

Leadership

People Management

Customer Service

Decision Making

Financial Awareness

Tools

Reservation Systems

Property Management Software

Job description

Beds & Bars, owners of St Christopher's Inn Edinburgh, are seeking an energetic Hostel Manager to lead the day-to-day operation of our busy Edinburgh hostel. You will support the reception and accommodation teams, maintain high standards, and ensure a welcoming, safe and commercially successful environment.

In this hands-on leadership role, you will be on the floor, developing talent, driving performance and coordinating with housekeeping, maintenance and wider support teams to maximise guest