Edinburgh Customer Care Specialist – Bonus & Full Training

Staffline Group; City of Edinburgh; On-site; GBP 26,000; Full time

Job summary

A leading workforce solutions provider in the United Kingdom is seeking a Customer Services Advisor to provide exceptional service in Edinburgh. The ideal candidate will have customer service experience, excellent communication skills, and a positive attitude. This full-time role offers a salary of £25,142 per annum, plus a performance bonus and several benefits including free parking and training.

Benefits

Free car parking on site

Uniform provided

Full training provided

Performance bonus

Qualifications

• Previous experience in a customer service or contact centre environment.
• Interest in progressing to a management position.
• Excellent communication and interpersonal skills.
• Strong problem-solving ability and a calm, patient manner.
• Competent IT skills, including MS Office and CRM systems.
• Ability to multitask, prioritise workload, and work independently.
• Positive attitude and willingness to learn.

Responsibilities

• Making daily calls to generate repeat orders.
• Managing incoming calls, emails, and chats.
• Resolving customer issues efficiently.
• Growing and developing new and lapsed accounts.
• Maintaining accurate records using CRM systems.
• Liaising with internal teams for customer requests.
• Identifying opportunities to improve customer service processes.
• Ensuring compliance with policies and regulations.

Skills

Customer service experience

Communication skills

Problem-solving ability

IT skills including MS Office and CRM systems

Job description

A leading workforce solutions provider in the United Kingdom is seeking a Customer Services Advisor to provide exceptional service in Edinburgh. The ideal candidate will have customer service experience, excellent communication skills, and a positive attitude. This full-time role offers a salary of £25,142 per annum, plus a performance bonus and several benefits including free parking and training.