AV SUPPORT TECHNICIAN

Leonardo Hotels UK & Ireland | Formerly Jurys Inn; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading hotel chain as an AV Support Technician in London, where you'll provide essential AV and technical support for events. This role offers a dynamic work environment with opportunities for training and career progression, ensuring a memorable experience for guests.

Benefits

Flexible working hours

Uniform and meals on duty

Employee recognition programs

28 days holiday including bank holidays

Qualifications

• Hands-on knowledge of technical equipment.
• Experience in customer service.
• Good team player.

Responsibilities

• Provide AV and technical support to clients.
• Set up AV equipment to high standards.
• Respond to emergency requests quickly.

Skills

Customer service skills

Attention to detail

Communication skills

Time management skills

Tools

Microsoft Office

Job description

Leonardo Hotels UK

are looking for an enthusiastic, genuine, and friendly person who wants to contribute to our guests having a memorable stay with us.

We have an opportunity for you to join the Team as an AV Support Technician.

We want you to be part of a great diverse team working together to ensure our guests have a great experience and stay.

Job Purpose

To provide AV and technical support where required to all clients facilitating the hotel.

What You Can Expect

1. To service all AV requirements as requested by clients through the hotel events team.
2. To offer technical support to the venue's AV Manager and Events team.
3. Ensuring that all kit is set up neatly and to a high standard.
4. Assist with support for multi-media broadcasting.
5. Quick response to emergency/ad-hoc requests.
6. Assist where possible with IT related enquiries during supports. Escalate issues if required.
7. To keep an on-going stock check of equipment stored on site.
8. To work with the hotel's operation staff to ensure each room has correctly set up AV equipment.
9. To operate events as and when needed.

What We Expect From You

1. To be hardworking and enthusiastic.
2. To have hands-on knowledge of technical equipment; this can include computers, and training will be provided on mixing a sound desk.
3. Knowledge and experience of the hotel conference industry is beneficial but not essential.
4. Customer service skills.
5. To be a good team player.
6. Good attention to detail and pride in your work.
7. Good communication and time management skills.
8. Computer literacy, including Microsoft Office applications such as Excel, Word, Outlook, and PowerPoint.

Why work with us

We offer practical training, development, and progression within a dynamic and expanding company. Our programs support your career in hospitality, with many benefits including varied work, flexible hours, a great culture, and numerous training opportunities.

• Varied and interesting work with no two days the same.
• Flexible working hours with shift work but no split shifts.
• Friendly work environment with employee satisfaction at 82% (2017).
• Celebrations and recognition such as birthday cards, Employee of the Month bonuses, Leo Points, and more.
• Opportunities for location changes and relocation support.
• Uniform, meals on duty, engagement activities, charity events, and hotel discounts.
• 28 days holiday including bank holidays, increasing with service.

About Leonardo Royal Hotel London St. Paul's

A luxury 4-star hotel located beside St Paul's Cathedral, offering 432 bedrooms, diverse F&B outlets, a spa, fitness facilities, and extensive event spaces. Nearby attractions include Tate Modern and Shakespeare's Globe.

About Leonardo Hotels

Our vision is to be the first choice for genuine hospitality. Part of the Fattal Hotels Group, we operate over 230 hotels across Europe and Israel, with a strong presence in the UK & Ireland. We value personality, interaction, and our core values: Friendly, Genuine, Positive, Willing, and Consistent.

We foster a fun, respectful, and engaging work environment with activities, benefits, and career development opportunities.