AV Support Technician

The Midland Hotel; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel in London is seeking an AV Support Technician to provide technical support and ensure exceptional guest experiences. The role involves servicing AV requirements, assisting with IT inquiries, and collaborating with hotel staff. The ideal candidate will have strong customer service skills and a hands-on approach to technical equipment.

Benefits

Flexible working hours

Friendly colleagues and positive culture

Extensive training courses

Discounted hotel stays for staff and family

28 days holiday entitlement, increasing to 33 days with service

Qualifications

• Hands-on knowledge of technical equipment, including computers.
• Experience in the hotel conference industry is beneficial but not essential.

Responsibilities

• Provide AV and technical support to all clients at the hotel.
• Servicing all AV requirements requested by clients via the hotel events team.
• Respond quickly to emergency or ad-hoc requests.

Skills

Customer Service

Attention to Detail

Effective Communication

Time Management

Tools

Microsoft Office

Job description

Leonardo Hotels UK are seeking an enthusiastic, genuine, and friendly individual dedicated to providing guests with a memorable stay.

We invite you to join our team as an AV Support Technician.

Our goal is to work within a diverse team to ensure exceptional guest experiences and stays.

Job Purpose:

To provide AV and technical support to all clients at the hotel.

What you can expect:

1. Servicing all AV requirements requested by clients via the hotel events team.
2. Providing technical support to the venue's AV Manager and Events team.
3. Setting up equipment neatly and to a high standard.
4. Supporting multimedia broadcasting.
5. Responding quickly to emergency or ad-hoc requests.
6. Assisting with IT-related inquiries and escalating issues when necessary.
7. Maintaining an ongoing stock check of equipment stored on-site.
8. Collaborating with hotel staff to ensure proper AV setup in each room.
9. Operating events as required.

What we expect from you:

1. Hardworking and enthusiastic attitude.
2. Hands-on knowledge of technical equipment, including computers; training will be provided for sound mixing.
3. Experience in the hotel conference industry is beneficial but not essential.
4. Strong customer service skills.
5. Good team player.
6. Attention to detail and pride in your work.
7. Effective communication and time management skills.
8. Proficiency in Microsoft Office applications (Excel, Word, Outlook, PowerPoint).

Why work with us?

We offer practical training, development, and career progression within a dynamic and expanding company. If you aspire to a career in hospitality, our programs support your growth toward a successful future.

Benefits include:

1. Varied and interesting work environment.
2. Flexible working hours with shift work that promotes work-life balance.
3. Friendly colleagues and a positive culture (employee satisfaction at 82% in 2017).
4. Celebrations such as birthday cards.
5. Opportunities to work with a respected brand that values people development.
6. Multiple UK and Ireland locations with relocation support.
7. Smart uniform and meals on duty.
8. Monthly engagement activities and an annual charity event.
9. Extensive training courses.
10. Recognition programs like Employee of the Month and Leo Points for rewards.
11. Discounted hotel stays for staff and family.
12. 28 days holiday entitlement, increasing to 33 days with service.