Customer Relations Manager

TN United Kingdom; Bedford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the care home sector is seeking a Customer Relations Manager to enhance sales and community engagement. This role involves direct sales activities, managing customer relationships, and supporting marketing efforts. Ideal for a commercially minded professional eager to make an impact.

Benefits

Simply Health

Pension Scheme with Nest

Personal car leases

Holiday Flex

Enhanced Company Maternity, Paternity, Adoption pay

Cycle to work scheme

Training support and development opportunities

Discounted gym membership

Qualifications

• Strong commercial background with experience in lead generation.
• Proven successful sales record.
• Previous experience in social care is highly desirable.

Responsibilities

• Plan and manage sales activities to achieve sales targets.
• Support home visits during the enquiry process.
• Communicate and negotiate to facilitate care home success.

Skills

Commercial background

Lead generation

Relationship development

Target-oriented

Job description

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Customer Relations Manager

We are excited to be recruiting for a Customer Relations Manager to join our Sales & Marketing team. The Customer Relations Manager will carry out direct sales activities to maintain and develop sales of care home beds to service users and key purchasers, in accordance with agreed business development plans and targets.

This is a great opportunity for a commercially minded professional looking to represent one of our establishments within the local community.

Main responsibilities:

• Plan and manage sales activities and customer contact to achieve sales targets and generate enquiries.
• Support home visits during the initial stages of the enquiry process.
• Track enquiries/referrals from initial contact through to final decision.
• Encourage conversion of enquiries and liaise with the Finance team to ensure Income Processing is updated.
• Report activities to the Home Manager and Regional Director as agreed.
• Communicate, liaise, and negotiate internally and externally to facilitate the success of the care home business.
• Raise care home awareness through local community networking and marketing activities within budgets and timescales.
• Support the creation of marketing collateral.
• Attend and deliver presentations at external customer meetings and internal meetings with other company functions.

Knowledge and experience:

• Strong commercial background with experience in lead generation.
• Proven successful sales record.
• Ability to develop and nurture relationships with customers and key stakeholders.
• Ability to work towards targets and deadlines.
• Previous experience in social care is highly desirable but not essential.

Benefits:

At MMCG, we offer a variety of benefits, including:

• Simply Health – company-funded, providing cashback for prescriptions, optical, dental costs, 24/7 virtual GP access, and more for you and up to 4 children.*
• Benefits platform – discounts across retailers, leisure providers, hospitality, etc. Both online and in-store discounts.
• Pension Scheme with Nest.
• Personal car leases via salary sacrifice.*
• Holiday Flex – purchase additional holiday.*
• Enhanced Company Maternity, Paternity, Adoption pay, plus £200 new child payment.
• Cycle to work scheme.*
• Recommend a friend.
• Service recognition.
• Training support and development opportunities.
• Employee Assistance Programme.
• Discounted gym membership.
• Eligible for a Blue Light Card.
• Subsidised BHSF Sick Pay Cover.
• Free The Company Shop membership.
• Free Will Service.
• Concerts for Carers.

*Benefits require completion of a 12-week probationary period before access.

**Benefits subject to deductions to ensure colleagues do not fall below the National Living Wage.

If this sounds like the opportunity for you and you'd like to work for a forward-thinking, empowering employer, apply now by sending your details to our Talent team!