Membership Manager

BSRIA; Bracknell; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player seeks a dynamic Membership Manager to drive member engagement and growth. In this pivotal role, you will execute the Strategic Membership Plan, ensuring value and sustainability for members. Your expertise in business development and stakeholder engagement will be crucial as you manage membership accounts, develop relationships, and enhance BSRIA's offerings through innovative initiatives. Join a team committed to shaping the future of the built environment, where your contributions will make a significant impact. If you're ready to take on a rewarding challenge in a supportive environment, this role is for you.

Benefits

Workplace Pension Scheme

Life Assurance

Online GP Support Services

26 Annual Holidays

Employee Assistance Program

Electrical Vehicle Charging Point

Qualifications

• Senior-level experience in a membership organisation is essential.
• 3+ years in membership management or business development is required.

Responsibilities

• Support the Membership Director in executing the membership strategy.
• Manage membership accounts and foster strong relationships.
• Contribute to developing and delivering a diverse membership events programme.

Skills

Business Development

Stakeholder Engagement

Project Management

Communication Skills

Problem Solving

Education

Experience in Membership Management

Knowledge of Built Environment

Tools

CRM Software

Website Content Management

Job description

Job Title: Membership Manager

Location: Bracknell

Salary: Competitive

Job Type: Full time, Permanent

About Us

BSRIA is a science-driven, independent organisation providing practical guidance and commercial solutions for the built environment. With 70 years of expertise, BSRIA delivers impactful insights through market intelligence, consultancy, testing, compliance, research, training, and instrumentation.

Committed to shaping the future of the built environment, BSRIA collaborates with industry leaders to drive innovation, sustainability, and efficiency. Its UKAS-accredited test facilities and expert consult- ants equip businesses and consumers with the insights and tools needed to create better buildings.

Headquartered in Bracknell, UK, with offices in China and the USA, BSRIA supports a global network of organisations and corporations in the built environment.

About The Role

BSRIA membership provides your organisation with up to date information and guidance to help your business perform more effectively, profitably and deliver more efficient buildings, providing an environment that allows the occupant to thrive. Your role will include delivery of the Strategic Membership Plan to achieve member value, growth and sustainability, supporting the wider strategic objectives of the organisation.

Duties And Responsibilities

• Support the Membership Director in executing the membership strategy to achieve value and revenue targets.
• Manage membership accounts, fostering strong relationships and partnerships.
• Oversee full-cycle account management, including enquiries, issue resolution, and subscription delivery.
• Gather, analyse, and report on competitor and industry intelligence.
• Identify and engage member experts, speakers, authors, and trainers to enhance BSRIA's offerings.
• Build and maintain relationships within member organisations to increase engagement.
• Contribute to developing and delivering a diverse membership events programme, both digital and in-person.
• Generate content for member communications, including newsletters, bulletins, and the website.
• Lead initiatives to raise BSRIA's profile within the industry and among stakeholders.
• Support digital membership development, including CRM, member portal, and automation.
• Attend events and exhibitions to drive membership growth.
• Deliver new member sales and cross-selling to meet budget targets.
• Identify and secure commercial opportunities, including sponsorships.
• Collaborate across departments to enhance products, services, and revenue streams.
• Maintain accurate member records and optimise IT system use.
• Ensure compliance with ISO9001:2015 Quality Procedures.
• Any other duties that commensurate with the role.
  
  

About You

• Senior-level experience in a membership organisation.
• Knowledge of the built environment (desirable).
• Strong business development skills, commercial awareness, and consultative sales expertise.
• Proactive and accountable in all aspects of the role.
• Able to work independently and collaboratively.
• Excellent communication, interpersonal, and organisational skills.
• Strong problem-solving skills and attention to detail.
• Skilled in task prioritisation and managing multiple projects.
• Experienced in stakeholder engagement, networking, and presentations.
• Proven track record in project management.
• Initiative-driven with effective prioritisation skills.
• Proficient in IT, CRM, and website content management.
• Willing to travel across the UK with a full UK driving licence.
• 3+ years of experience in membership management, business development, or a related field.
  
  

Benefits

• Workplace Pension Scheme
• Life Assurance - 4 times annual gross reference salary
• Help@Hand - Online GP Support Services and discount platform
• 26 Annual Holidays (pro-rata) and additional Bank Holidays
• Eye tests
• Electrical Vehicle Charging point in the car park
• Employee well-being: Employee Assistance Program (24/7 confidential service)
  
  

Please click the APPLY button to submit your CV for this role

Candidates with experience or relevant job titles of Member Relations Manager, Membership Program Coordinator, Member Engagement Manager, Membership Services Lead, and Membership Development Manager may also be considered.