Front Desk Manager - JW Marriott Grosvenor House

TN United Kingdom; London; On-site; GBP 25,000 - 45,000; Full time

Job summary

Join a prestigious hospitality brand as a Front Desk Manager, where you'll oversee operations and enhance guest experiences in a luxury setting. This role offers a unique opportunity to lead a diverse team, ensuring exceptional service and operational excellence. With a commitment to staff happiness and career growth, you will play a crucial role in maintaining high standards and fostering a welcoming environment. If you're passionate about hospitality and ready to make a difference, this position is perfect for you.

Qualifications

• Experience in Front Office or similar preferred.
• Supervisory experience preferred.

Responsibilities

• Manage front desk operations and supervise the team.
• Ensure high standards of service during guest arrivals and departures.

Skills

Strong communication skills

Knowledge of front desk operations

Technical understanding of switchboard and reservation systems

Coaching skills

Problem-solving skills

Organizational skills

Ability to multitask

Job description

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Client:

Location:

London, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

154ce0b4f2c2

Job Views:

1

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Marriott International's portfolio includes JW Marriott and Marriott Hotels.

JW Marriott is part of Marriott's luxury portfolio, with over 110 properties worldwide. We prioritize our associates' happiness, believing that happy associates lead to satisfied guests. Our hotels offer unique work experiences, community, diversity, and opportunities for growth, training, recognition, and pursuing passions in a luxury setting. Our philosophy is "The JW Treatment"—exceptional guest service starts with caring for our associates.

Grosvenor House, located on Park Lane in Mayfair, is a distinguished 5-star hotel offering exceptional accommodations, dining, and views of Hyde Park. Celebrating its 90th anniversary in 2019, it has hosted celebrities, royalty, and business leaders. Its prime location provides guests with modern luxury, inspired service, and nourishing surroundings.

We are recruiting a Front Desk Manager to oversee daily operations, motivate the team, and enhance guest experiences. Join our diverse team and grow your career with Marriott International, a leading hospitality brand.

JOB SUMMARY

Manage front desk operations and supervise the team, ensuring high standards of service during guest arrivals and departures, and maximizing departmental performance.

CANDIDATE PROFILE

Experience:

• Experience in Front Office or similar preferred.
• Supervisory experience preferred.

Skills and Knowledge:

• Strong communication skills
• Knowledge of front desk operations
• Technical understanding of switchboard and reservation systems
• People-oriented demeanor
• Coaching, negotiation, influencing skills
• Problem-solving and decision-making skills
• Organizational skills
• Adaptability and flexibility
• Integrity, leadership, results focus
• Ability to multitask and handle stress

GENERAL REQUIREMENTS

• Use appropriate interviewing tools for hiring
• Provide performance feedback
• Supervise daily operations to meet or exceed budgets
• Address conflicts promptly
• Motivate staff towards goals
• Report errors transparently
• Support associates and support business objectives
• Communicate clearly and effectively
• Deliver constructive feedback sensitively
• Facilitate discussions and presentations
• Write clearly and accurately
• Demonstrate commitment to Marriott’s values
• Set and monitor measurable goals
• Ensure customer satisfaction
• Proactively demonstrate hospitality
• Use hotel systems effectively
• Build customer and staff relations

Join Marriott International to enjoy a dynamic environment, diverse colleagues, training, recognition, and growth opportunities. We value your contribution and aim to make you feel welcome and appreciated.

Marriott International is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on any protected status under applicable law.