In Room Dining/Mini Bar Attendant - JW Marriott Grosvenor House

TN United Kingdom; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a prestigious 5-star hotel as a Room Service Server and Mini Bar Attendant. This role offers a unique opportunity to provide exceptional service in a luxury environment, ensuring guests enjoy memorable culinary experiences. You'll be responsible for delivering food and beverages, maintaining cleanliness, and answering guest inquiries. With growth opportunities and a supportive team, this position is perfect for those passionate about hospitality. Enjoy competitive pay, generous benefits, and the chance to work alongside talented professionals in an award-winning international brand.

Benefits

Discounted room rates

20% off food and beverage

28 days holidays

Recognition programmes

Wellbeing activities

Bike Scheme

Travel Ticket Loan

Meals on duty

Uniform provided and laundered

World class training

Qualifications

• Warm demeanour and service-oriented personality.
• Team-player attitude with a positive outlook.

Responsibilities

• Prepare and deliver food and beverage orders efficiently.
• Ensure cleanliness of the room service area and mini bar.
• Answer guest questions and handle any issues promptly.

Skills

Customer Service

Teamwork

Communication

Job description

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In Room Dining/Mini Bar Attendant - JW Marriott Grosvenor House, London

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Client:

Location:

London, United Kingdom

Job Category:

Hospitality

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EU work permit required:

Yes

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Job Reference:

faceb9f3423a

Job Views:

3

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

EXPLORE MARRIOTT

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 110 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment.

Grosvenor House Located on Park Lane in the heart of Mayfair, our distinguished 5-star hotel offers exceptional accommodation, epicurean delights and sweeping views over Hyde Park.This grand 5-star hotel celebrated its 90th anniversary in 2019. JW Marriott Grosvenor House London welcomescelebrities, royalty and business leaders to Mayfair throughout its history and continues to do so. London is on the doorstep, the hotel is a stone’s throw from Bond Street, Knightsbridge, Regent Street, Buckingham Palace, V&A, Natural History & Science museums and the West End. Our guests are able to experience modern luxury in a place where they can be mindful and present, and indulge in the inspired service and nourishing surroundings.

JOB SUMMARY

Even the best culinary experiences aren’t just made by brilliant chefs – they become more memorable thanks to the great service our guests enjoy. As one of our food and beverage associates, you’ll make sure you know every dish on the menu, so you can make recommendations and answer any questions customers may have. You’ll make sure their food and drinks are delivered quickly, efficiently and with a smile - and if there are any issues, you’ll deal with them right away. Thanks to you, our guests will feel well-fed, happy and wanting to come back for more.

What you’ll do as our newly appointed Room Service Server and Mini Bar Attendant:

• Accept, prepare and replenish complimentary amenities
• Prepare, assembly and deliver food and beverage orders, making recommendations on menu items and taking opportunities to upsell where appropriate
• Ensure that all customers enjoy quick and efficient service, and check with them that the meal is meeting their expectations
• Present bills, collect payments and remove trays and trolley
• Take responsibility for ensuring the overall cleanliness of the room service area
• Check the Mini-Bar promptly
• Answer any guest questions about the mini bar products
• Refilling and maintaining the mini bars

Room Service Server rewards and lifestyle benefits:

• A unique opportunity to be part of an award winning international brand where we celebrate your unique talent
• Growth opportunities in the largest hospitality brand in the world - national and international transfers for the right candidates within Marriott hotels
• Explore Rate - discounted room rates for you, your friends and family in Marriott properties worldwide
• £12.30 per hour plus Service charge (approx £500 per month)
• 20% off across food and beverage outlets in Marriott properties worldwide
• 28 days holidays (inclusive of 8 Bank Holidays)
• Recognition programmes and associate awards to appreciate outstanding talent
• Wellbeing and community engagement activities on and off property
• Bike Scheme and Travel Ticket Loan available for all associates
• Meals on duty, uniform provided and laundered free of charge
• World class training and developmentprogrammes tailored to enhancing your skills and help you grow
• Work alongside talented, award winning and experienced hospitality professionals

What we’re looking for:

• A warm demeanourand service-oriented personality
• A team-player attitude
• Positive outlook and dependability

You’re welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.