Contract Administrator

Serco Limited; United Kingdom; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading company is seeking a Contract Administrator to provide customer-focused administrative support. This full-time role involves managing service issues, liaising with clients, and supporting team activities. Candidates should possess strong communication skills and relevant office administration experience. The position offers a competitive salary, annual reviews, and various benefits including a pension scheme and professional development opportunities.

Benefits

Competitive salary with annual reviews

Up to 6% contributory pension scheme

25 days annual leave plus bank holidays

Health and wellbeing benefits

Discounts on attractions, mobile phones, cinema

Supportive team culture

Opportunities for professional development

Qualifications

• Excellent customer relationship and administrative skills.
• Relevant office administration qualifications or experience.

Responsibilities

• Provide administrative and business support to the team.
• Raise and monitor work orders, update trackers.
• Maintain databases and support report production.

Skills

Communication

Customer-focused

Organized

Problem-solving

Interpersonal skills

Education

Office administration qualifications

Tools

Microsoft Office

Job description

Contract Administrator

Location: Dumfries & Galloway Royal Infirmary, Dumfries, DG2 8PS

Hours: Full time - 37.5 hours per week, Monday to Friday, 0800-1600 hours

Salary: £25,000 - £28,000 depending on experience, plus basic Serco benefits

Role Overview

This active and visible role requires excellent customer relationship and administrative skills. The Contract Administrator will support the Performance Manager and provide customer-focused administrative support, liaising with visitors, clients, and staff professionally and politely.

Main Responsibilities

• Provide administrative and business support to the team, managing service issues and ensuring good customer service.
• Raise and monitor work orders, update trackers, and collate documents for lifecycle claims.
• Raise purchase orders, liaise with suppliers, and log incidents on Assure, the Health & Safety platform.
• Maintain databases and support the production and delivery of reports under the Contract.
• Support team activities to meet operational objectives and manage multiple tasks efficiently.

Qualifications and Skills

• Good verbal and written communication skills
• Proficient in Microsoft Office programs (Outlook, Word, Excel, PowerPoint, Publisher)
• Customer-focused with high attention to detail
• Organized and able to manage competing priorities
• Team player with relevant office administration qualifications or experience
• Problem-solving and strong interpersonal skills

What We Offer

• Competitive salary with annual reviews
• Up to 6% contributory pension scheme
• 25 days annual leave plus bank holidays
• Health and wellbeing benefits, including Employee Assistance Programme, health plans, flu vaccines, and more
• Discounts on attractions, mobile phones, cinema, leisure, and hospitality
• Supportive team culture, diversity, and inclusion initiatives
• Opportunities for professional development and training