Contract Administrator

TN United Kingdom; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the UK is seeking a Service Coordinator to manage job allocations and ensure timely completion of tasks. The role involves liaising with various stakeholders, handling documentation, and ensuring compliance with regulations. Strong communication and organizational skills are essential. The ideal candidate will work collaboratively to provide excellent customer service and manage field engineers' schedules effectively.

Qualifications

• Experience in managing documentation and compliance.
• Ability to liaise with suppliers and contractors.

Responsibilities

• Liaise with operations and external contractors for job allocation.
• Manage invoices and purchase orders accurately.
• Provide reports on job figures and outstanding work orders.

Skills

Communication

Teamwork

Time Management

Job description

Job Title: Service Coordinator

Responsible To: Service Desk Team Leader

Job Function:

The Service Coordinator liaises with operations colleagues, external contractors, suppliers, and customers to ensure effective job allocation and timely completion. They are responsible for accurately recording information on bespoke CAFM systems, managing associated documentation, quotes, and invoices in line with company procedures and KPIs. Ensuring compliance with statutory regulations is also a key aspect of this role.

Principal Accountabilities:

1. Chase parts with suppliers and provide parts information to planners to schedule field engineers for priority jobs and contractual priorities.
2. Submit completed work orders for payment, ensuring all information and supporting documents are accurate.
3. Investigate and process any payment rejections.
4. Provide weekly and monthly reports on figures, rejections, and outstanding parts or work orders.
5. Monitor response times of field engineers and contractors to ensure job completion within agreed timescales.
6. Manage timesheets effectively.
7. Accurately handle invoices and purchase orders.
8. Organise and prioritise work to maximise efficiency and meet deadlines.
9. Represent the company professionally, developing strong relationships with colleagues and clients.
10. Log all information accurately on the CAFM system, ensuring all relevant fields are completed during each call or email.
11. Communicate fluently and confidently with colleagues, customers, and management.
12. Effectively communicate critical operational issues both in writing and verbally when required.
13. Work collaboratively as part of a team to deliver excellent customer service.
14. Follow management instructions and undertake ad-hoc duties as assigned.
15. Manage scheduling of field engineers’ daily appointments and related activities.

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Created on 17/05/2025 by TN United Kingdom