ED Receptionist - Calm, Patient-Focused Front Desk

Royal Devon University Healthcare NHS Foundation Trust; Devon and Torbay; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

NHS Pension

Cycle to work

Blue Light Card discounts

Nursery onsite

Job summary

Royal Devon University Healthcare NHS Foundation Trust is seeking a professional receptionist to provide an efficient and courteous front-line service to patients and visitors attending the Emergency Department. You will handle patient details with strict confidentiality and support safe patient care by accurate documentation.

The role requires excellent communication, a calm approach under pressure and experience of working in a busy public-facing environment.

Qualifications

• Experience in front-line reception and customer service settings.
• Demonstrated ability to maintain confidentiality and handle sensitive information.
• Ability to recording patient details accurately and manage documentation.

Responsibilities

• Provide efficient and courteous Reception service to ED patients and visitors.
• Record patient details accurately and create necessary documentation for patient care.
• Support general clerical duties to facilitate patient flow.
• Contribute to a positive first impression of the Trust for patients and visitors.

Skills

Communication skills

Customer service

Confidentiality

Multitasking

Tools

IT systems

Job description

Royal Devon University Healthcare NHS Foundation Trust is seeking a professional receptionist to provide an efficient and courteous front-line service to patients and visitors attending the Emergency Department. You will handle patient details with strict confidentiality and support safe patient care by accurate documentation.

The role requires excellent communication, a calm approach under pressure and experience of working in a busy public-facing environment.