Ecommerce Trading Assistant

TN United Kingdom; Kingston upon Thames; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a bright and analytical Ecommerce Trading Assistant to join their dynamic team in Kingston upon Thames. This full-time role focuses on optimizing online sales and enhancing conversion rates for a renowned brand. You will be instrumental in managing product launches, analyzing website performance, and collaborating with various departments to ensure a seamless customer experience. If you are passionate about ecommerce and thrive in a fast-paced environment, this opportunity is perfect for you to make a tangible impact on the business.

Qualifications

• Experience in a commercial environment using Google Analytics.
• Strong analytical skills with proficiency in Microsoft Excel.

Responsibilities

• Support day-to-day trading of the website and manage product launches.
• Use analytics tools to monitor website performance and report findings.
• Collaborate with teams to improve customer experience and sales.

Skills

Google Analytics

Microsoft Excel

Ecommerce Knowledge

Analytical Skills

Organizational Skills

Tools

Heatmaps

Job description

Social network you want to login/join with:

Ecommerce Trading Assistant, Kingston upon Thames

col-narrow-left

Client:

Crew Clothing Head Office

Location:

Kingston upon Thames, United Kingdom

Job Category:

Finance

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

7d013ea18c50

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

col-wide

Job Description:

Ecommerce Trading Assistant
Full-Time Kingston-Upon-Thames

At Crew Clothing, we believe
clothes are about so much more than “just clothes”. Designed with the spirit of
the south coast in every stitch, our crossed oars are a mark of timeless
British style. These are clothes for life’s best moments.

We believe in collaboration, kindness and
creativity, in celebrating our successes and championing our customer at every
step of the way. From ’93 to now, people have been at the heart of everything
we do. It’s in our name – Crew.

Purpose of the role:
We’re
looking for a bright, analytical Ecommerce Trading Assistant with a passion
about all things digital to join our Ecommerce team. With a focus on Ben
Sherman, you’ll play a key role in optimising online sales and conversion
rates, while supporting the onboarding of new brands within the Crew Clothing
Group portfolio as part of our ambitious growth strategy.
Based in
Head Office and reporting into the Ecommerce Trading Manager, you will be
supporting the day-to-day trading of the Ben Sherman websites by ensuring that
all product content is delivered on time in an accurate and compelling way, and
by providing regular trade reporting and analysis to optimise performance.

Responsibilities:

On-site
Product Management and Trading

• Support the Ecommerce Trading Manager with the
  day-to-day trading of the website
• Manage the on-site product launch process,
  working with the Merchandising and Marketing teams to ensure product images and
  copy are compelling and always uploaded on time
• Maximise cross-selling opportunities by
  maintaining outfitting recommendations for each product
• Work with Merchandising to ensure products are
  effectively merchandised and assigned to the correct categories, moving into
  Sale categories when relevant
• Manage on-site promotional activity including
  set-up, testing, communicating activity with the Retail and Customer Service
  teams, analysing performance and reporting back on code redemption from new
  versus existing customers
• Ensure any products featured in marketing
  activity, promotions and website features are live on-site, fully optimised and
  supported with stock
• Work closely with the Customer Service team to
  receive and act on feedback regarding the website in order to improve
  end-to-end customer experience
• Conduct weekly quality control checks to
  maintain high standards across the site
• Conduct weekly review of retail bestsellers
  and low-converting products to identify opportunities for the website to
  increase sales of those lines
• Maintain and manage the Trading and Marketing Calendar,
  ensuring key dates, promotions, campaigns and marketing activity are captured
• Support the Ecommerce Trading Manager and Digital Marketing
  Manager in recommending the optimum products to feature in emails and website
  content to maximise sales performance
• Support the Ecommerce Trading Manager with monthly/seasonal
  planning activity
• Develop strong, collaborative relationships
  across all departments, especially Ecommerce, Marketing and Merchandising, to
  be known as the web production point of contact

Reporting

• Support the Ecommerce Trading Manager to
  produce the weekly trade pack each Monday
• Use analytics tools such as Google Analytics
  and heatmaps to monitor and report back on overall website, category and
  product performance, along with actions to improve
• Report on website and company bestsellers and
  work with the Merchandising team to ensure those lines have sufficient stock to
  support predicted sales expectations
• Communicate
  the number of lines launched on the site the previous week and highlight any issues
  such as late deliveries and missing assets

Key Skills & Experience:

• Experience within a
  similar commercial environment, having previously used Google Analytics
  and/or other tools to assess website performance


• A passion for
  Ecommerce is essential and a desire to work in a fast-paced retail
  environment


• A trading mentality –
  curious about numbers, able to investigate and challenge performance and action
  orientated.


• Strong analytical
  skills, confident working in Microsoft Excel and able to translate
  findings into new ideas and recommendations


• Conscientious and
  self-motivated, with the ability to work both independently and
  collaboratively across Head Office teams


• Able to grasp
  multiple technical systems quickly
• Strong organisational skills, with the ability to multi-task and
  prioritise work calmly in order to meet deadlines
• Have energy, the willingness to be flexible and get stuck-in in order to
  meet the needs of the business and make a tangible difference to performance
  and customer
• Great communication skills, both written and oral and with a keen
  attention to detail