Ecommerce Customer Service Advisor

Page Personnel; Wakefield; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Hybrid working

Free parking

Discounts on products

Job summary

Page Personnel is assisting a reputable retail business in Wakefield to recruit an Ecommerce Customer Service Advisor on a permanent basis. The role involves supporting customers through their order journey across marketplaces, social media, live chat and phone.

You will work closely with supply chain and warehouse teams to ensure a seamless experience and high customer satisfaction. Hybrid working and clear progression opportunities are offered.

Qualifications

• Previous ecommerce experience required.
• Knowledge of Zendesk desirable.
• Experience with Amazon and marketplace platforms.
• Excellent verbal and written communication skills.
• Excellent teamwork abilities.

Responsibilities

• Support clients through their order journey from start to finish.
• Handle queries via marketplace platforms, social media, live chat, and telephone.
• Collaborate with supply chain and warehouse to ensure smooth processes and high customer satisfaction.
• Contribute to improving service delivery and customer experience.

Skills

Ecommerce experience

Zendesk

Marketplace platforms

Communication skills

Team player

Tools

Zendesk

Amazon Marketplace

Job description

• A new exciting Permanent Eccomerce Customer Service Advisor Opportunity!
• To work for a reputable Retail Business in Wakefield!

About Our Client

Michael Page have partnered with a reputable and progressive retail business in Wakefield to recruit for a Ecommerce Customer Service Advisor to join the team asap on a permanent basis due to expansion.This would be an exceptional opportunity for someone experienced within an Ecommerce function looking to join a company that have an excellent name within their market and are industry leaders within their sector!Immediate interview!

Job Description

As a Ecommerce Customer Service Advisor you will be working with clients and supporting with their order journey from start to finish.This will be an extremely varied fast paced role and will be supporting with queries over marketplace platforms, social media, livechat and over the telephone. You will be working closely with supply chain, warehouse and other members of the business to ensure a seamless process for each client and the best experience is provided!Will be heavily involved with improving service delivery and upholding customer satisfaction.If you would like to join a business that put their customers and employees at the forefront and offer excellent progression

The Successful Applicant

Previous ecommerce experience Knowledge of zendesk desirable Experienced using amazon and marketplace platforms Able to hit the ground running and work in a busy fast paced environment Excellent communication skills verbal and written A good team player

What's on Offer

• Salary of up to £30000 dependent on experience
• reputable and progressive retail organisation in Wakefield
• exciting time to join the business
• good benefits package
• hybrid working
• easy accessible location
• free parking
• excellent offices and environment
• huge discounts off all product range
• overtime available paid at time and a half
• lovely team and culture
• immediate interviews being held