Ecommerce Operations Specialist: Orders & Customer Care

GSF Car Parts LTD; Wolverhampton; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

28 days annual leave

Online employee discount

Healthcare cash plan

Company pension

Internal Development Programmes

Career progression opportunities

Job summary

GSF Car Parts is seeking an Ecommerce Administrator to join the Ecommerce team in Wolverhampton. You will ensure orders are dealt with efficiently across the order journey, while delivering high levels of customer service and satisfaction in a growing team.

The role involves processing orders, handling issues from Dispatch, sourcing products, processing refunds, and supporting Customer Support with ad hoc requests. 42.5 hours/week, Mon-Fri with alternate Saturdays.

Qualifications

• Requires prior administration experience, ideally in a fast-paced environment.

Responsibilities

• Process orders requiring manual intervention efficiently and accurately, using various order management systems and in-house commercial systems.
• Effectively and efficiently deal with orders flagged with issues from Dispatch.
• Effectively and efficiently deal with delayed orders, liaising with Dispatch.
• Ensure order fulfillment by sourcing product from various sources.
• Process credit-refund requests raised by the Customer Support Team.
• Process credits-refunds from customer returned orders, including warranty returns.
• Contact customers using messaging suites where required.
• Supporting the Customer Support Team with Adhoc requests
• Create and maintain report in excel.
• Confident in the use of IT and computer systems across a multi-monitor workspace
• Ability to utilise multiple workplace systems whilst ensuring accurate data entry
• Be process driven with strong verbal and written communication skills
• Demonstrable initiative and enthusiasm and the ability to multi-task, making sure deadlines are met
• Good organisation and time management skills with excellent attention to detail
• Self-motivated with a flexible approach to change as our business and systems develop
• Ability to work under pressure, ensuring customer delivery expectations are met
• An interest or experience within the automotive industry or motorsport would be advantageous but not essential
• 28 days annual leave, including bank holiday and opportunity to increase annual leave for time served
• Online employee discount scheme including big discounts to local cinemas, theme park attractions, major retailers and much more
• Healthcare cash plan
• Company pension
• Internal Development Programmes
• Career progression opportunities

Skills

Administrative experience

Job description

GSF Car Parts is seeking an Ecommerce Administrator to join the Ecommerce team in Wolverhampton. You will ensure orders are dealt with efficiently across the order journey, while delivering high levels of customer service and satisfaction in a growing team.

The role involves processing orders, handling issues from Dispatch, sourcing products, processing refunds, and supporting Customer Support with ad hoc requests. 42.5 hours/week, Mon-Fri with alternate Saturdays.