Ecommerce Customer Service & Sales Advisor

GSF Car Parts Limited; Wolverhampton; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

28 days annual leave

Online employee discount scheme

Healthcare cash plan

Company pension

Internal Development Programmes

Career progression opportunities

Job summary

GSF Car Parts Limited is seeking an Ecommerce Customer Service Advisor at our National Distribution Centre in Wolverhampton. You will handle pre- and post-purchase inquiries via phone and online messaging, ensuring accurate orders from receipt to dispatch and driving customer satisfaction.

The ideal candidate has proven telesales or customer service experience, strong communication skills, and the ability to navigate multiple systems while maintaining data accuracy.

Qualifications

• Process driven and able to work well under pressure.
• Excellent interpersonal and communications skills.
• Ability to utilise multiple workspace systems whilst ensuring accurate data entry.
• Able to work independently but also keeping team objectives in mind.
• Strong customer focus.
• Target driven and motivated by achieving objectives.
• An interest or experience within the automotive industry or motorsport would be advantageous but not essential.

Responsibilities

• Answer customer telephone and electronic enquiries (messaging suites, live chat).
• Handle pre-purchase queries (Fitment/Product/Collection/Shipping).
• Address post-purchase issues (Order Issues/Cancellations/Returns).
• Process telephone/email orders accurately.
• Maximise sales opportunities (Conversion/Retention/Up-sell/Add-on).
• Minimise costs in resolving order issues and returns.
• Inform customers of additional required parts.

Skills

Telesales

Customer service

Data entry

IT proficiency

Tools

CRM software

Multi-monitor workspace

Job description

GSF Car Parts Limited is seeking an Ecommerce Customer Service Advisor at our National Distribution Centre in Wolverhampton. You will handle pre- and post-purchase inquiries via phone and online messaging, ensuring accurate orders from receipt to dispatch and driving customer satisfaction.

The ideal candidate has proven telesales or customer service experience, strong communication skills, and the ability to navigate multiple systems while maintaining data accuracy.