Ecommerce Customer Advisor: Sales & Service Focus

GSF Car Parts; Wolverhampton; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

28 days annual leave

Online employee discount scheme

Healthcare cash plan

Company pension

Internal Development Programmes

Career progression opportunities

Job summary

GSF Car Parts is expanding its Ecommerce team at the National Distribution Centre in Wolverhampton. We seek an Ecommerce Customer Service Advisor to respond to pre- and post-purchase enquiries by phone and online channels, driving sales and delivering a high quality customer experience from order through to dispatch.

45 hours per week, Monday to Friday with alternate Saturdays. You will use multiple systems, process orders accurately, resolve issues promptly, and contribute to team and

Qualifications

• Process driven and able to work well under pressure.
• Excellent interpersonal and communications skills.
• Able to work independently but also keep team objectives in mind.
• Strong customer focus and goal oriented.
• Confident IT user across multiple systems.

Responsibilities

• Answer customer telephone and electronic enquiries via messaging suites and live chat.
• Handle pre-purchase queries (fitment/product/collection/shipping).
• Address post-purchase issues (order issues/cancellations/returns).
• Process telephone/email orders accurately.
• Maximise sales opportunities (conversion/retention/up-sell/add-on).
• Minimise costs in resolving order issues and returns.
• Provide accurate advice on products and services.
• Inform customers of additional required parts.
• Deliver high standards of customer service and maintain KPIs.

Skills

Interpersonal skills

Communication skills

Multisystem access

Independent yet team-oriented

Customer focus

Target driven

IT literacy

Attention to detail

Tools

IT systems

Multi-monitor workspace

Job description

GSF Car Parts is expanding its Ecommerce team at the National Distribution Centre in Wolverhampton. We seek an Ecommerce Customer Service Advisor to respond to pre- and post-purchase enquiries by phone and online channels, driving sales and delivering a high quality customer experience from order through to dispatch.

45 hours per week, Monday to Friday with alternate Saturdays. You will use multiple systems, process orders accurately, resolve issues promptly, and contribute to team and