Ecommerce Administrator

GSF Car Parts; Wolverhampton; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

28 days annual leave

Employee discounts

Healthcare cash plan

Company pension

Internal development programmes

Career progression opportunities

Job summary

GSF Car Parts is seeking an Ecommerce Administrator to support the order journey from start to finish, ensuring accuracy and high levels of customer satisfaction. You will handle manual orders, resolve issues with Dispatch, and assist with post-purchase problem resolution in a growing team.

The role requires prior administration experience in a fast-paced environment, with strong data entry, IT skills, and the ability to work across multiple systems.

Qualifications

• Previous administration experience, ideally in a fast-paced environment.
• Strong data entry and accuracy.
• Good verbal and written communication skills.

Responsibilities

• Process orders requiring manual intervention using order management and in-house systems.
• Deal with orders flagged with issues from Dispatch.
• Resolve delayed orders by liaising with Dispatch.
• Source products to ensure order fulfilment.
• Process credit-refund requests from Customer Support.
• Handle credits/refunds from customer returns, including warranty returns.
• Contact customers using messaging tools as needed.
• Support Customer Support with ad hoc requests.
• Create and maintain reports in Excel.

Skills

IT systems

Data entry

Communication

Time management

Order management

Tools

Order management systems

Job description

About The Role

As the Ecommerce Administrator you play a pivotal role within the Ecommerce team. You will be responsible for ensuring that orders are dealt with effectively, efficiently and accurately throughout the order journey. You will also strive to maintain and deliver a high level of customer service and satisfaction within a growing team. You will be responsible for ensuring orders, both outgoing and incoming, are dealt with effectively, efficiently, and accurately, meeting, and exceeding customer expectations and requirements whilst delivering and maintaining a high level of customer service and customer satisfaction. It will be most critical in assisting problem resolution post purchase, where Customer Service and Satisfaction is paramount.

Main Duties Include

• Process orders requiring manual intervention efficiently and accurately, using various order management systems and in-house commercial systems.
• Effectively and efficiently deal with orders flagged with issues from Dispatch.
• Effectively and efficiently deal with delayed orders, liaising with Dispatch.
• Ensure order fulfillment by sourcing product from various sources.
• Process credit-refund requests raised by the Customer Support Team.
• Process credits-refunds from customer returned orders, including warranty returns.
• Contact customers using messaging suites where required.
• Supporting the Customer Support Team with Adhoc requests
• Create and maintain report in excel.

Working Hours

42.5 (average) hours per week, Monday to Friday, including alternate Saturday's

About You

The successful candidate must have previous administration experience, ideally within a fast-paced environment.

What You'll Need To Succeed

• Confident in the use of IT and computer systems across a multi-monitor workspace
• Ability to utilise multiple workplace systems whilst ensuring accurate data entry
• Be process driven with strong verbal and written communication skills
• Demonstrable initiative and enthusiasm and the ability to multi-task, making sure deadlines are met
• Good organisation and time management skills with excellent attention to detail
• Self-motivated with a flexible approach to change as our business and systems develop
• Ability to work under pressure, ensuring customer delivery expectations are met
• An interest or experience within the automotive industry or motorsport would be advantageous but not essential

What We Offer

• 28 days annual leave, including bank holiday and opportunity to increase annual leave for time served
• Online employee discount scheme including big discounts to local cinemas, theme park attractions, major retailers and much more
• Healthcare cash plan
• Company pension
• Internal Development Programmes
• Career progression opportunities

About Us

GSF Car Parts is one of the UK's leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 205 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group's national garage programme, Servicesure.

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