Ecommerce Operations Manager

ZipRecruiter; Carlisle; On-site; GBP 40,000 - 70,000; Full time

Job summary

An innovative retailer is seeking an Ecommerce Operations Manager to enhance their online offerings. This role involves overseeing ecommerce platforms, managing software integrations, and driving growth through effective project management. The ideal candidate will have a strong background in digital technologies, particularly in ecommerce, and a passion for the fashion industry. Join a dynamic team that values collaboration and innovation, and help shape the future of online retail in an exciting and rapidly evolving environment.

Qualifications

• Experience in digital technologies with an ecommerce focus.
• Ability to manage multiple projects and tasks efficiently.

Responsibilities

• Oversee the operation of ecommerce platforms and manage software integrations.
• Coordinate inter-departmental teams to deliver projects on time.

Skills

Ecommerce Management

Project Management

Analytical Skills

Problem-Solving

Knowledge of SaaS Platforms

Tools

PIM

CRM

ESP

Job description

Job Description

Join a dynamic and rapidly expanding retailer seeking an Ecommerce Operations Manager to support the enhancement of their online product offering. This company fosters a culture of innovation, collaboration, and growth. Due to ongoing expansion across digital channels, they are looking for someone who can oversee the smooth operation of their ecommerce platforms and help drive continued growth in this key business area.

Knowledge of SaaS platforms, such as PIM, CRM, and ESP, is required.

What you’ll be doing:

1. Act as a conduit between the Digital team, other departments, external agencies, and partners.
2. Ensure the efficient and effective operation of ecommerce platforms.
3. Oversee web development plans, both ad-hoc and aligned with the wider digital strategy.
4. Coordinate and project manage inter-departmental teams to deliver projects on time.
5. Manage software integrations, including PIM workflows, CRM databases, audience segmentation, email automations, loyalty programs, social media integrations, and despatch software.
6. Provide a technical understanding of new and existing software, assessing benefits and fit within company plans.
7. Identify website improvement areas, focusing on UX and CRO techniques, and present financial implications.
8. Produce and present digital trading and performance reports.
9. Offer technical assistance to stores regarding the online ordering system when needed.

We need you to have:

1. Experience in digital technologies, ideally with an ecommerce focus.
2. Knowledge of SaaS platforms, such as PIM, CRM, and ESP.
3. Project management experience with the ability to multi-task and complete tasks efficiently.
4. Strong analytical, organizational, and problem-solving skills.
5. The ability to simplify complex technical concepts.
6. Enthusiasm for digital and fashion industries.