eCommerce Merchandising Manager

LKQ Europe; Tamworth; Remote; GBP 80,000 - 100,000; Full time

Benefits offered by this job

Competitive Salary

Enhanced Annual Leave

Career Growth

Life Assurance

24/7 Employee Assistance Programme

Exclusive Gym Discounts

Healthcare Perks

Cycle to Work Scheme

Retail & Staff Discounts

Job summary

LKQ Europe is seeking a Senior eCommerce Trading Manager – B2B to own the B2B trading plan and lead performance across digital channels in the UK. You will drive revenue, margin and customer growth while turning insights into action.

Manage three eCommerce Executives and influence across Sales, Marketing, Pricing and Operations to deliver measurable commercial growth. You’ll champion digital merchandising, on-site search and testing to optimise user journeys, content quality and promotions,

Qualifications

• Significant experience in eCommerce trading or a closely related commercial role.
• Strong commercial judgement across revenue, margin and customer value.
• Experience delivering revenue and profit targets.
• People-management experience, including coaching and developing others.
• Strong knowledge of eCommerce metrics including traffic, conversion, AOV, margin and retention.

Responsibilities

• Own the B2B trading plan and translate targets into weekly, monthly and seasonal plans.
• Drive digital revenue, gross margin, conversion and customer activity.
• Build forecasts, budgets and performance outlooks with Finance.
• Lead and develop a team of three eCommerce Executives.
• Collaborate with Sales, Marketing, Pricing, Operations and Supply Chain across the business.

Skills

eCommerce trading

Digital commerce

People management

Analytics & reporting

Tools

CMS

PIM

On-site search

Merchandising tools

Experimentation

Personalisation

Promotional tools

Job description

Ready to take ownership of a B2B digital trading proposition and shape how trade customers buy online?

We’re looking for a commercially driven Senior eCommerce Trading Manager – B2B to lead the performance, development and continuous improvement of our B2B digital channels.

This is a senior, hands-on trading role where you’ll turn digital strategy into action, combining data, customer insight and commercial judgement to drive revenue, profitability, conversion and customer growth.

You’ll also lead and develop a team of three eCommerce Executives and become the key trading voice for B2B eCommerce across the business.

What we offer

• Competitive Salary– We regularly review our salaries to keep your earnings competitive.
• Enhanced Annual Leave (Including Bank Holidays)– Enjoy a great work-life balance with plenty of time off to recharge.
• Exciting Career Growth– Unlock personal development and career opportunities across the UK & Europe.
• Life Assurance for Peace of Mind– Providing financial security for you and your loved ones.
• 24/7 Employee Assistance Programme– Confidential support for you and your family, whenever you need it.
• Exclusive Gym Discounts– Stay fit and healthy with reduced memberships at top health clubs.
• Comprehensive Healthcare Perks– Access an online GP, a hospital plan, and other wellness benefits.
• Cycle to Work Scheme– Save money while staying active with tax-free bike purchases.
• Retail & Staff Discounts– Enjoy exclusive savings on popular brands and products.

Key Responsibilities

Own the B2B trading plan

You’ll take ownership of our B2B eCommerce trading performance, translating annual targets into clear weekly, monthly and seasonal plans.

You’ll:

• Drive digital revenue, gross margin, conversion, average order value and customer activity
• Identify trading opportunities and risks and turn insight into action
• Build forecasts, budgets and performance outlooks alongside Finance
• Balance immediate trading performance with the longer-term growth of our digital proposition
• Support the Head of Digital Trading with senior trading updates and cross-channel decisions

Make the digital experience better

Our trade customers need digital journeys that help them get the job done quickly and easily.

Using customer, behavioural and transactional insight, you’ll identify opportunities to improve search, navigation, product discovery, merchandising, account journeys, checkout and repeat purchase.

You’ll champion a test-and-learn approach, working closely with Digital Customer Experience and Digital Operations to prioritise the changes that will have the greatest customer and commercial impact.

Bring our range and promotions to life

Working across Category Management, B2B Sales, Marketing, Pricing, Operations and Supply Chain, you’ll make sure our digital proposition delivers for customers.

That includes:

• Leading the digital execution of range, pricing, promotional and value activity
• Building and managing the B2B trading and promotional calendar
• Making sure product content, imagery, attributes and merchandising are accurate and effective
• Monitoring competitors, customer behaviour and market trends
• Ensuring pricing, promotions and availability information build customer confidence and trust

You'll get beneath the numbers to understand what's really driving performance.

You'll analyse results across customer segments, categories, traffic sources, devices and journeys, turning complex information into clear commercial recommendations and priorities.

Just as importantly, you'll define what success looks like before initiatives launch and measure whether they actually deliver afterwards.

Influence across the business

B2B eCommerce touches almost every part of our operation, so collaboration will be critical.

You’ll bring together teams across Sales, Category, Marketing, Pricing, Finance, Operations, Supply Chain and Digital, creating clarity around priorities and ensuring everyone is focused on the right commercial outcomes.

You'll also manage relationships with agencies, suppliers and third parties, holding partners accountable for pace, quality and results.

Lead and develop your team

You'll directly lead three eCommerce Executives, giving them meaningful ownership while building their commercial, digital and analytical capability.

We’re looking for someone who enjoys developing people and creating a culture of curiosity, pace, accountability and continuous improvement.

Skills and Experience

ou'll bring significant experience in eCommerce trading, digital commerce or a closely related commercial role, with a strong track record of turning digital activity into measurable commercial performance.

Ideally, you'll also have:

• Strong commercial judgement across revenue, margin and customer value
• Experience delivering against revenue and profit targets
• People-management experience, including coaching and developing others
• Strong knowledge of eCommerce metrics including traffic, conversion, AOV, margin, retention and customer lifetime value
• Confidence using analytics and reporting to identify opportunities and build business cases
• Experience with digital capabilities such as CMS, PIM, on-site search, merchandising, experimentation, personalisation and promotional tools
• Experience working across commercial, technical and operational teams in a matrix environment
• The confidence to influence senior stakeholders and simplify complex information
• Experience managing agencies, suppliers or third-party partners

Experience within B2B eCommerce, automotive aftermarket, parts distribution or another trade-focused environment would be a real advantage, but it isn't essential.

Why Work for LKQ

This is an opportunity to take real ownership of a growing B2B digital proposition.

You'll have the platform to shape the trading strategy, influence the customer experience, develop a talented team and work across the business to deliver measurable commercial growth.

If you're an experienced eCommerce trading leader who loves combining commercial performance, digital innovation and customer experience, we'd love to hear from you.