Ecommerce Manager - Motorsport

SERV Recruitment; East Midlands; On-site; GBP 45,000 - 65,000; Full time

Job summary

SERV Recruitment LTD. is seeking an experienced E-commerce Manager to drive growth of the online retail and merchandise offering in a fast-paced motorsport environment.

You will own day-to-day performance, develop commercial trading plans and optimise product content, pricing and imagery to maximise sales while collaborating with Marketing on digital campaigns and customer insights to fuel retention and growth.

Qualifications

• Previous experience in an e-commerce, online trading or digital retail role.
• Experience within sports or live events industry is advantageous.
• Strong commercial understanding with a track record of driving online sales and conversion.
• Knowledge of online merchandising, promotional planning and digital marketing.
• Confident working with sales data, customer insights and performance reporting.

Responsibilities

• Take ownership of the day-to-day performance of the online retail business, driving revenue growth, conversion and customer engagement.
• Develop and deliver commercial trading plans, promotional activity and product launches aligned with major international sporting events.
• Manage the online merchandising strategy, ensuring products, pricing, imagery and website content are optimised to maximise sales.
• Work with Marketing teams to develop digital campaigns, improve customer acquisition and strengthen brand engagement.
• Analyse sales performance, website traffic and customer behaviour to identify opportunities for commercial growth.
• Oversee the end-to-end online customer experience, including order fulfilment, delivery, returns and customer service.
• Support development of new retail initiatives, including click & collect and enhanced delivery services.
• Collaborate with Buying, Marketing and Operations teams to ensure a seamless approach to product launches, stock availability and promotional activity.
• Utilise CRM and customer insights to support targeted marketing activity, customer retention and long-term growth.

Skills

E-commerce

Digital retail

Analytics

Event-driven retail

Tools

CRM

Job description

An exciting opportunity for an experienced E-commerce Manager to join a leading organisation in motorsport business, taking responsibility for the growth and development of its online retail and merchandise offering.

This is a commercially focused role, combining online trading, digital merchandising and customer insight with the operational management of a growing e-commerce business.

Working within a fast-paced, event-driven environment, you'll play a key role in maximising online sales, improving the customer experience and developing retail campaigns around some of the biggest events in international motorsport.

The Role

• Take ownership of the day-to-day performance of the online retail business, driving revenue growth, conversion and customer engagement.
• Develop and deliver commercial trading plans, promotional activity and product launches aligned with major international sporting events.
• Manage the online merchandising strategy, ensuring products, pricing, imagery and website content are optimised to maximise sales.
• Work closely with Marketing teams to develop digital campaigns, improve customer acquisition and strengthen brand engagement.
• Analyse sales performance, website traffic and customer behaviour to identify opportunities for commercial growth.
• Oversee the end-to-end online customer experience, including order fulfilment, delivery, returns and customer service.
• Support the development of new retail initiatives, including click & collect and enhanced delivery services.
• Collaborate with Buying, Marketing and Operations teams to ensure a seamless approach to product launches, stock availability and promotional activity.
• Utilise CRM and customer insights to support more targeted marketing activity, customer retention and long-term growth.

About You

• Previous experience in an e-commerce, online trading or digital retail role, ideally within a consumer-facing retail environment.
• Essential experience working within the sports or live events industry, with a clear understanding of event-driven retail, seasonal trading patterns and the commercial importance of major events.
• Strong commercial understanding, with experience driving online sales performance and improving conversion.
• Good knowledge of online merchandising, promotional planning and digital marketing.
• Confident working with sales data, customer insights and performance reporting to inform commercial decisions.
• An understanding of e-commerce operations, including stock management, fulfilment and the wider customer journey.
• Strong organisational skills, with the ability to manage multiple priorities and work collaboratively across different teams.
• A proactive, hands-on approach, comfortable working within a fast-paced and evolving environment.