Ecommerce Manager

JR United Kingdom; United Kingdom; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading cosmetics brand is seeking an Ecommerce Manager to drive revenue and customer engagement. The role involves collaborating with marketing teams, optimizing user experience, and managing a high-performing team. Ideal candidates will have extensive eCommerce experience, particularly in the beauty sector, and a strong analytical mindset.

Benefits

Vibrant remote work environment

Professional development opportunities

Competitive remuneration

Qualifications

• Proven experience in eCommerce management, ideally within a DTC or beauty brand.
• Strong understanding of the UK and EU cosmetics landscape.

Responsibilities

• Develop and execute strategies for customer acquisition and retention.
• Monitor eCommerce performance and optimize digital campaigns.
• Build and guide a high-performing eCommerce team.

Skills

Analytical mindset

Project management

Collaboration

Communication

Creative thinking

Education

5+ years in eCommerce

Tools

Shopify

CRM

Affiliate marketing

Job description

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Zoeva is seeking a passionate and data-driven Ecommerce Manager to collaborate with our marketing and cross-functional teams to drive revenue, customer acquisition, and retention while ensuring our digital presence aligns with our brand values.

Duties and Responsibilities:

• Work closely with the marketing team to develop and execute strategies that drive customer acquisition, retention, and website performance.
• Monitor eCommerce performance, leveraging insights across DTC and B2B sales, engagement metrics, and customer behavior.
• Collaborate with the marketing team to improve website conversion rates and optimise digital campaigns for maximum impact.
• Partner with the marketing, product development, and regional teams to optimise and deliver seamless cross-channel customer experiences.
• Build and guide a high-performing eCommerce team, fostering professional development and setting team goals.
• Work closely with the Commercial Director to establish, track, and review KPIs for the eCommerce function.

Customer Experience & Optimisation:

• Oversee continuous improvements to user experience (UX) on ZOEVA’s eCommerce platform, ensuring it reflects the brand’s premium positioning.
• Collaborate with marketing and creative teams to align website content with brand campaigns and initiatives.
• Manage relationships with third-party providers, including development teams, search partners, and CRM and affiliate marketing vendors.

Requirements:

• Proven experience in eCommerce management, ideally within a DTC or beauty brand.
• Strong collaborative skills and experience working closely with marketing and cross-functional teams.
• Analytical mindset with the ability to interpret complex data and drive actionable strategies.
• Expertise in UX optimisation, customer journey mapping, and digital marketing tools.
• Excellent project management skills and the ability to juggle multiple priorities.
• Knowledge of CRM platforms, affiliate marketing, and SEO best practices.

Skills / Qualifications:

• Minimum 5+ years of experience in eCommerce, ideally within the beauty, fashion, or lifestyle industry
• Strong understanding of the UK and EU cosmetics landscape, consumer behaviour, and beauty trends.
• Shopify, CRM, Affiliate
• Exceptional written and verbal communication skills
• Ability to think outside the box and bring fresh, creative ideas to drive conversion and retention
• Collaborative and proactive approach, with the ability to work cross-functionally with various departments, including marketing, social media, and product.
• Fluent in English (additional European languages a plus).

What We Offer:

• A vibrant, inclusive, and creative remote work environment.
• Opportunities for professional development and growth.
• Competitive remuneration.
• The chance to shape the future of ZOEVA Cosmetics’ digital presence.