Ecommerce Customer Insights Analyst

Ralph Lauren; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A global luxury brand seeks a passionate individual to join their Omni-Channel EMEA Customer Insights team in London. The successful candidate will lead customer analysis for the Ecommerce channel, utilizing SQL for data querying and visualization tools like Tableau. This role requires strong skills in communication and critical thinking to drive insights, automate reporting, and present findings to stakeholders. Candidates should be experienced in Customer Insights within marketing and CRM, with a deep understanding of the luxury retail industry. This is an excellent opportunity to contribute to strategic business growth.

Qualifications

• Experience in full strategic cycles in Customer Insights within Marketing and CRM.
• Knowledge of SQL and Data connections.
• Experience with data visualization tools (e.g. Tableau).
• Ability to communicate actionable insights.
• Highly self-motivated and analytical.

Responsibilities

• Lead customer analysis and insights for Ecommerce channel.
• Drive BAU and ad-hoc analysis working with customer data.
• Query customer database using SQL.
• Partner with Ecommerce and Marketing teams for insights.
• Automate and execute customer reports.
• Present findings to key stakeholders.

Skills

Customer insights analysis

SQL

Data visualization (Tableau)

Excel

PowerPoint

Communication skills

Critical thinking

Creative problem solving

Job description

A global luxury brand seeks a passionate individual to join their Omni-Channel EMEA Customer Insights team in London. The successful candidate will lead customer analysis for the Ecommerce channel, utilizing SQL for data querying and visualization tools like Tableau. This role requires strong skills in communication and critical thinking to drive insights, automate reporting, and present findings to stakeholders. Candidates should be experienced in Customer Insights within marketing and CRM, with a deep understanding of the luxury retail industry. This is an excellent opportunity to contribute to strategic business growth.