Ecommerce Assistant

SCAMP & DUDE; Marlow; Híbrido; GBP 18.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working

Wellbeing programme

Pension auto-enrolment

Training opportunities

Descripción de la vacante

Scamp & Dude is seeking an Ecommerce Assistant to join the Digital & Performance Marketing team. The role supports day-to-day website operations, product uploads, and seasonal catalog launches in a fashion-forward, purpose-driven business.

The position operates on a hybrid model: 2 days a week at the Marlow Head Office and the remainder from home, with occasional weekday evenings for LIVE shopping in Marlow.

Formación

• Experience with content management systems and ecommerce website operations.
• Strong organisational and time management skills.
• Meticulous and detail-oriented, able to handle multiple projects.
• Collaborative, able to work with internal and external stakeholders.
• Interest in fashion and ecommerce trends.

Responsabilidades

• Support day-to-day website operations and user experience.
• Perform daily site checks and resolve onsite issues promptly.
• Monitor product launches, New In, Bestsellers and seasonal imagery.
• Assist with merchandising opportunities to boost conversion.
• Support AI campaigns and data/assets for seasonal catalogues.
• Upload products, descriptions, and information ahead of launches.
• Assist with marketplace listings and live shopping events.
• Contribute to SEO efforts and product ranking visuals.
• Support campaign shoots with prep and sample organisation.

Descripción del empleo

Scamp & Dude is looking for a dynamic and detail-oriented Ecommerce Assistant to join our Digital & Performance Marketing team. This is a super exciting role with a range of opportunities and responsibilities, supporting the day-to-day operations and continual elevation of our direct-to-consumer online presence. If you're passionate about joining a purposeful, fun-led fashion business and have a drive for digital excellence, we'd love to hear from you.

The role operates on a hybrid working model — 2 days per week at our Head Office in Marlow, with the rest of the week working from home.

What You'll Be Doing

• Support the day-to-day running of the website, ensuring a seamless online shopping and user experience
• Conduct daily site checks, identifying and resolving any onsite issues promptly and efficiently
• Run continuous checks to ensure product order aligns with New In, Bestsellers and trend-led products, whilst also ensuring the website is up to date with seasonal imagery
• Identify strategic merchandising opportunities to increase conversion and keep the front end looking its best
• Support the Ecommerce Manager on AI campaigns
• Contribute to the delivery of the ecommerce product lifecycle — managing the data and assets needed to build and launch seasonal product catalogues
• Managing the product upload process — cataloguing products, managing descriptions and ensuring accurate product information ahead of launch deadlines
• Supporting with the product upload on our marketplace platforms
• Support with our LIVE shopping streaming across our website and social platforms, which would involve occasional weekday evening support in the Marlow office
• Work with the Ecommerce Manager to elevate product and website information through organic SEO
• Create visually appealing product rankings to showcase our collections online and drive engagement and conversion
• Support collaborations and special projects, ensuring seamless execution in line with the brand's image
• Support the execution of commercial communications, including the newsletter lifecycle and product pushes
• Support the wider teams with preparation and sample organisation for campaign shoots
• Manage ecommerce samples — working closely with Buying to ensure samples arrive and are shot by our external photographer ahead of launch
• Organise and maintain asset folders and archives, and handle back-end upkeep and admin
• Work with the Ecommerce Manager and Customer Support team on customer enquiries, maintaining a high standard of service and upholding brand policies
• Build strong relationships with internal teams and external agencies and suppliers to keep our online presence cohesive and deliver projects on time

Who We're Looking For

• Experience in a similar role, ideally within a high-end retail or wholesale fashion environment, with a deep understanding of the luxury market
• Confidence using content management systems and an understanding of ecommerce website operations — Shopify experience is ideal
• Proficiency in Microsoft Office, including Excel and PowerPoint, plus some knowledge of Adobe Photoshop for resizing product shots
• Exceptional organisational and time management skills, with the ability to juggle multiple projects and consistently meet deadlines in a fast-paced environment
• A meticulous, detail-oriented approach to everything you deliver
• A collaborative, open approach and the ability to build strong working relationships with internal and external stakeholders
• A real interest in all things fashion and ecommerce, keeping up to date with industry trends
• A curious mind — always looking for improvements and happy to ask questions
• Someone who wants to learn, develop their skills and be part of a growing team with ambitious goals — while having fun achieving them

What We Offer

• A collaborative and creative workplace culture
• Pension auto-enrolment (after probation period)
• Hybrid and flexible working
• Access to our wellbeing programme
• Training that includes social and environmental issues relevant to our company mission