Ecommerce Assistant

WYSE; Greater London; Hybrid; GBP 23,000 - 31,000; Full time

Job summary

WYSE London is seeking an Ecommerce Assistant to work closely with the Ecommerce Manager and cross-functional teams to keep the website accurate, engaging and commercially optimised. You will support product launches, onsite merchandising, content updates and ecommerce reporting.

The full-time role is based at our Head Office in Shepherds Bush. You will be in the office four days a week with one day working from home, helping ensure smooth online trading and a strong customer journey.

Qualifications

• Experience with Shopify preferred; fashion/retail background helpful.
• Microsoft Office, especially Excel.
• Commercially curious with strong collaboration and attention to detail.

Responsibilities

• Coordinate product launches with imagery, copy, pricing, sizing and data.
• Build and update products, collections, navigation and content.
• Upload and manage video content.
• Pre-launch checks to ensure correct categorisation and merchandised products.
• Set up back-in-stock alerts using the email marketing platform.
• Support management of product reviews and highlight recurring feedback.
• Assist with on-site SEO, promotions and content refreshes.

Skills

Shopify experience

Fashion/Retail experience

Microsoft Excel

Proactive problem-solving

Strong communication

Attention to detail

Commercial mindset

Team collaboration

Willingness to learn

Tools

Shopify platform

Job description

Position: Ecommerce Assistant

Reports to: Ecommerce Manager

Position Description:

Working closely with the Ecommerce Manager and wider Trading, Merchandising, Marketing and Creative teams, the Ecommerce Assistant will help ensure the website is accurate, engaging and commercially optimised.

You will help ensure the website is accurate, visually engaging and commercially optimised, while supporting product launches, onsite merchandising, content updates and ecommerce reporting.

The full-time position is based at our Head Office in Shepherds Bush and is required to be in the office 4 days a week, and 1 day working from home.

Key Responsibilities:

Product & Content Management:

• Coordinate product launches, ensuring imagery, copy, pricing, sizing and product information are complete and accurate
• Build and update products, collections, navigation and onsite content
• Upload and manage video content
• Carry out pre-launch checks to ensure products are correctly categorised, merchandised and available across the appropriate sales channels
• Build and schedule back-in-stock alerts using the email marketing platform
• Support the management of product reviews, including monitoring customer feedback, checking reviews are displaying correctly and highlighting recurring product or fit feedback to the relevant teams

Website Management & Trading:

• Support the day-to-day management of the WYSE London Shopify website
• Ensuring the product visual merchandising of the website is always maintained, utilising trade & stock knowledge to align with the business strategy
• Identify bestselling, underperforming, low-stock and sold-out products, taking appropriate onsite action
• Conduct regular site audits to ensure content accuracy and monitor site functionality and user journeys, identifying and escalating issues that may impact conversion or customer experience.
• Assist with content management and seasonal site refreshes to ensure the website remains visually engaging and aligned with brand standards.
• Support promotional activity, including setting up sale events, discounting and onsite updates
• Support onsite SEO & AEO activity
• Assist with website testing, improvements and wider ecommerce projects

Skills & Experience:

• Shopify experience preferable but not essential
• Previous experience working in Fashion/Retail
• Knowledge of Microsoft Office, particularly Excel
• Proactive and solutions-focused
• Enthusiastic and flexible in response to an ever-evolving business
• Strong communication skills and effective collaboration across functions
• Meticulous attention to detail
• Commercially curious, with an interest in ecommerce and the online customer journey
• Willingness to learn and develop within a fast-paced ecommerce environment