Clerical Officer

Penderels Trust; Middlesbrough; Hybrid; GBP 12,000 - 15,000; Part time

Job summary

A leading not-for-profit organisation is seeking an Administrative Support professional for their Middlesbrough team. The role involves clerical support, customer service, and database management. The successful candidate will work flexibly in a hybrid environment, contributing to the organisation's mission of supporting individuals with disabilities.

Benefits

Employee assistance programme

Subsidised car breakdown cover

Death in service benefit

23 Days annual leave initially, pro rata

2 Additional leave days in December

Qualifications

• Experience in a customer service environment.
• Ability to produce business correspondence to a high standard.

Responsibilities

• Providing clerical support including letters, invoices, and meeting minutes.
• Managing an internal database and producing reports.
• Providing a professional customer service experience.

Skills

Customer Service

Data Management

Microsoft Office

Education

GCSE Grade '4' or equivalent in English and Maths

Job description

We are currently looking for someone to provide administrative support to our Middlesbrough team. The successful candidate will be joining a leading not-for-profit organisation that provides independent living services to people with disabilities and health care needs nationwide.

Location: TS3 8TF, Middlesbrough (Hybrid working – flexibly to meet the needs of the business, training will be mainly office based)

Salary: The full-time equivalent is £23,492 per annum; the pro rata salary is £12,698 per annum

Hours: 20 hours per week

Working days & times: Monday, Tuesday, Thursday and Friday – 10am to 3:30pm

Closing date: Friday 30^th May 2025

Interview date: TBC. Interviews may take place face to face or via video conferencing software. Further details will be discussed with applicants who are shortlisted, you will be contacted by email (please check your junk/spam folders for our emails).

The Role - Your main duties will include:

• Providing a professional customer service experience to all callers on behalf of the Middlesbrough team.
• Providing clerical support to all staff including production of letters and other paperwork, producing invoices, minuting meetings and providing recruitment support.
• Managing an internal database, including the uploading of new referrals and other relevant documentation.
• Producing accurate statistics and reports.
• Receiving and recording all incoming/outgoing mail.
• Monitoring and replenishing office stationery stocks.

Skills, Experience and Qualifications -We are looking for someone with the following attributes:

• Good working knowledge of Microsoft Office packages (including Word, Excel and Outlook).
• Ability to input and maintain accurate data records.
• Ability to manage workload effectively.
• Ability to work as part of a team and on own initiative.
• Ability to work flexibly and to deadlines.
• Ability to produce business correspondence to a high standard.
• Experience in a customer service environment.
• Experience of minute taking.
• GCSE Grade '4' or equivalent in English and Maths.

Perks: Employee assistance programme / Subsidised car breakdown cover / Death in service benefit / 23 Days annual leave initially, pro rata (Increased entitlement with length of service) / 2 Additional leave days in December (After 12 months’ service)

We are a Disability Confident employer and will offer a guaranteed interview to disabled candidates who meet the job specification. For further information please request our disability support information form by emailing [e-mail]