On Board Host

SSP UK & Ireland; York; On-site; GBP 13,000 - 16,000; Part time

Job summary

Join a leading provider of catering and onboard services as an On Board Host at York Station. This part-time role offers a pay rate of £13.20 per hour plus commission. You will provide excellent customer service while managing stock and transactions on trains, ensuring a first-class experience for passengers. With flexible shifts and various benefits, this position is ideal for those with a passion for hospitality and customer care.

Benefits

Employee discounts up to 50% across SSP brands

Up to 75% discount during work hours

Friends and Family Discount: 20%

Training, apprenticeships, and development programs

28 days holiday pro-rata, including Bank Holidays

Referral rewards of £400 for successful referrals

Qualifications

• At least 2 years of experience in a customer-facing role.
• Ability to work in a dynamic environment with long hours.

Responsibilities

• Providing 'at seat trolley service' on TPE trains.
• Traveling on trains to assist passengers and meet sales targets.
• Engaging with passengers at Service Centres.

Skills

Customer Service

Dynamic Environment

Education

2 years experience in a customer-facing role

Job description

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Part Time On Board Host for TransPennine Express (TPE) - York Station

Pay Rate: £13.20 per hour plus commission

Hours: Full Time (20 Hours)

Shifts: Rotational shifts between 6am and 8pm, including some weekends

• Applicants must be 18 years or over due to certain responsibilities.
• Ability to work in a dynamic environment with long hours and varying shifts.

We are a leading provider of catering and onboard services to the British Railway Industry, with over 40 service centres nationwide and a workforce of over 1000 employees in the UK. We are committed to delivering First-Class service.

Ideally, you will have at least 2 years of experience in a customer-facing role within Retail, Leisure & Hospitality. Full training will be provided.

Responsibilities include:

• Providing 'at seat trolley service' on TPE trains, ensuring excellent customer service, managing stock, and handling transactions.
• Traveling on trains to assist passengers, meeting sales targets, and achieving contractual goals.
• Managing stock and transactions accurately, maintaining hygiene and safety standards, and supporting management initiatives.
• Engaging with passengers at Service Centres, providing information, and addressing diverse needs, including details on services, ticketing, platforms, and disruptions.
• Claiming up to 50 rover tickets for TPE network rail for family & friends.

Why join as an On Board Host?

At Rail Gourmet, we offer dynamic career opportunities and a range of benefits:

• Employee discounts up to 50% across SSP brands like M&S, Burger King, Starbucks, and others.
• Up to 75% discount during work hours on SSP brands.
• Friends and Family Discount: 20% across our catering units.
• Training, apprenticeships, and development programs.
• Internal growth with 70% of managers promoted internally.
• Access to the Help@Hand app for discounts, health resources, and support.
• Health and wellbeing support, flexible working, family-friendly leave.
• Support networks for diverse groups, including LGBTQ+, Women, Neurodiversity, and Disability.
• Financial benefits: pension plans, life assurance, share schemes, loans, and more.
• Referral rewards of £400 for successful referrals.
• 28 days holiday pro-rata, including Bank Holidays.
• Rewards & Recognition programs.
• Travel and leisure passes after probation.

If you feel you belong at Rail Gourmet, apply now and start your journey as an On Board Host.

SSP is proud to be an equal-opportunity employer, recruiting talent from diverse backgrounds, skills, and perspectives.

Additional details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Design, Art/Creative, and Information Technology
• Industries: Hospitality

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