Clerical Officer Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust

Bridgeway Health Services; Cramlington; On-site; GBP 10,000 - 40,000; Full time

Job summary

An exciting opportunity awaits in a dynamic team dedicated to facilitating safe and timely discharges from healthcare settings. Join a supportive administration team where your excellent communication skills and resilience will shine. You'll engage with diverse teams, manage clerical tasks, and contribute to a vital service that impacts patient care. This role not only offers a chance to develop your administrative skills but also to work closely with health professionals in a collaborative environment. If you're looking to make a difference in healthcare administration, this position is perfect for you.

Qualifications

• Ability to communicate effectively with the public and team members.
• Experience in office administration tasks such as filing and typing.

Responsibilities

• Undertake telephone and reception duties for multi-disciplinary teams.
• Assist in the efficient running of sub-specialty offices.

Skills

Excellent communication skills

Resilience

Typing and word processing

Knowledge of SWIFT, PAS, Nerve Centre

Education

General education

Tools

PC-based word processing software

Spreadsheet packages

Job description

An exciting opportunity has arisen to join the Home Safe & Short-Term Support Service Administration Team. The successful candidate will work between sites at Northumbria Specialist Emergency Care Hospital and other trust sites. The core hours worked between 09:00 - 17:00 Monday to Friday pro rata, however these may be subject to change.

You need excellent communication skills and resilience to clearly communicate verbally with members of the public where there may be barriers to understanding. MDT and team meetings take place regularly so the ability to undertake the typing of minutes as appropriate using PC based word processing and spreadsheet packages is essential. A knowledge of SWIFT, PAS, Nerve Centre and other IT systems would be beneficial; however, training would be given.

The successful applicant will undertake general office administration tasks, including filing, scanning, photocopying, and processing documentation into computer files. There is an expectation that you would provide relief cover for other members of the administrative team as appropriate. This may include travel to other sites within the locality.

The team is an MDT of Occupational Therapists, Specialist Nurses, and Physiotherapists. The philosophy of the team is to facilitate safe and timely discharges from a hospital or Community setting and ensure care or support is put in place to maintain this.

The successful candidate will provide a clerical and typing service, including maintaining databases and processing information.

Responsibilities include:

1. To undertake telephone and reception duties for multi-disciplinary teams in an environment where interruptions are common place and sensitivity to callers' needs are required.
2. To provide relief cover for other members of the administrative team as appropriate. This may include travelling to other sites within locality.
3. To assist in the general efficient running of sub-specialty offices including typing, filing, retrieval and storage of patient records, handling post and dealing with telephone enquiries.
4. To cover for other Band 2 Clerical jobs as required.
5. To act up to Band 3 for short-term absences e.g. annual/sick leave.

This advert closes on Monday 25 Nov 2024.

Proud member of the Disability Confident employer scheme

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