Digital Transformation Lead

TieTalent; Milton Keynes; Hybrid; GBP 87,000; Full time

Job summary

A leading company in IT Cloud & Managed Services is seeking a Digital Transformation Lead in Milton Keynes. This role involves overseeing IT infrastructure services, ensuring compliance with SLAs, and leading technical teams. The ideal candidate will have extensive experience in technical operations and a proactive, client-first approach, with opportunities for career development within a progressive environment.

Benefits

27 days annual leave plus bank holidays

Paid parking

10% bonus

Qualifications

• Experience in leadership roles within an MSP environment.
• Deep knowledge of Microsoft technologies including Azure and Microsoft 365.
• Familiarity with Agile and PRINCE2 methodologies.

Responsibilities

• Lead support operations and ensure high-quality service delivery.
• Oversee daily operations and improve support processes.
• Mentor engineers and engage with clients to deliver exceptional service.

Skills

Leadership

Technical Operations

Client Management

Microsoft Infrastructure

Mentoring

Education

Microsoft Certifications

ITIL Certification

Tools

Veeam

Commvault

SolarWinds

Job description

About

Digital Transformation Lead

Location: Milton Keynes - hybrid (2.5 days in the office; rotating schedule of 2 and 3 days per week)

Salary: £86,500 base salary plus excellent benefits, including a 10% bonus, 27 days annual leave plus bank holidays, paid parking, and more!

Our client is a multi-award-winning IT Cloud & Managed Services partner, privately owned and run by technologists. If you are looking to develop your career within a progressive company specializing in Private/Hybrid cloud solutions, this role may be ideal for you.

Are you a dynamic and experienced Technical Leader ready to spearhead digital transformation in a Managed Service Provider (MSP) environment? We seek a strategic, hands-on leader to oversee the end-to-end delivery and operational management of IT infrastructure services for a diverse client base.

Note: One major client is based in the USA, so occasional travel is required, along with participation in calls outside typical UK working hours.

About the Role

As a Digital Transformation Lead, your responsibilities will include:

Responsibilities

• Lead and evolve support operations, ensuring high-quality service delivery.
• Combine deep technical expertise in Microsoft infrastructure with operational leadership.
• Serve as a technical escalation point for infrastructure projects and operational issues.
• Mentor engineers and engage directly with clients to deliver exceptional service.

Key Responsibilities

1. Operational Leadership: Oversee daily operations, improve support processes, and ensure compliance with SLAs and KPIs. Lead multidisciplinary technical teams, including Wintel engineers, cloud specialists, and client engineers.
2. Client & Service Delivery Management: Build and maintain strong stakeholder relationships, providing strategic guidance and oversight. Collaborate with account managers and project teams to align technical services with contractual and business needs.
3. Technical Leadership & Strategy: Lead infrastructure upgrade and migration projects, ensuring security, patching, and compliance. Oversee Microsoft 365 Security & Compliance technologies such as Defender, Purview, and Conditional Access.
4. People & Process: Mentor engineers, assess skills and training needs, and support career development.

Education and Experience

The ideal candidate will have:

Preferred Qualifications

• Leadership experience in technical operations or infrastructure delivery, preferably within an MSP.
• Deep knowledge of Windows Server, Active Directory, Azure, Microsoft Intune, and Microsoft 365 security & compliance platforms.
• Experience managing SLAs, escalations, and incident workflows.
• Familiarity with ITIL frameworks and ISO environments.
• Microsoft certifications (e.g., Azure Administrator/Architect, Windows Server, M365 Security).
• Experience with monitoring tools and backup systems like Veeam, Commvault, SolarWinds.
• Experience with Agile and PRINCE2 methodologies.
• Broad understanding of networking, virtualization, and infrastructure components.

Person Specification

Looking for a forward-thinking strategist and hands-on technical leader with strong leadership and mentoring skills. Must have a proactive, client-first approach, thrive in a fast-paced MSP environment, and be capable of challenging the status quo.

Additional Information

This vacancy remains open until filled. Early applications are encouraged as interviews will be conducted throughout the period.

Tate acts as an Employment Business for this vacancy and is committed to promoting equal opportunities. We welcome applicants to share any accessibility or adjustment needs during the application process. Your comfort and individual needs are our priority, and we invite you to share your preferred pronouns in your application.

Nice-to-have Skills

• Windows Server
• Active Directory
• Veeam
• ITIL
• Agile
• Networking

Work Experience

• IT Project Manager
• DevOps
• Cloud Architect

Languages

• English