Senior IT Engineer

TN United Kingdom; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading organization in Soho is seeking a skilled technical support professional to ensure smooth operations across various platforms. The role involves troubleshooting, managing Microsoft 365 services, and supporting network infrastructure. Ideal candidates will have over five years of experience and strong communication skills, with relevant certifications being a plus. If you have a proactive approach and can work independently, this opportunity may be for you.

Qualifications

• 5+ years of experience in technical support roles.
• Strong autonomy and problem-solving skills.

Responsibilities

• Troubleshoot and resolve technical issues independently.
• Manage Microsoft 365 services and network infrastructure.

Skills

Problem Solving

Communication

Education

Cisco CCNA

MCSA

CompTIA Network+

Microsoft Fundamentals

Tools

Microsoft 365

Cisco

Fortinet

Ubiquiti

Azure

AWS

VMWare

Nutanix

Windows

Linux

Job description

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Dovetail and Slate are recruiting on behalf of a leading organization based in Soho.

Role Purpose

• Ensure smooth operations by providing technical support across various platforms and devices.
• Improve client environments through proactive suggestions and technology optimizations.
• Act as a key technical resource with the ability to work independently and bring value through expertise.

Responsibilities

• Troubleshoot and resolve technical issues independently, including technical implementations and problem-solving.
• Manage Microsoft 365 services, including Defender, Intune, Exchange, SharePoint, Teams, and Entra ID.
• Deploy and support network and wireless infrastructure using Cisco, Fortinet, Ubiquiti, and similar technologies.
• Support both on-premise and cloud servers (Azure, AWS, VMWare, Nutanix, Windows, Linux).
• Manage phone systems (Cisco Call Manager, 8x8, Teams Calling) for both on-site and cloud solutions.

Requirements

• 5 years+ of experience in technical support roles, demonstrating strong autonomy and problem-solving skills.
• Strong communication skills for interacting with customers and translating technical information.
• Familiarity with cybersecurity standards like Cyber Essentials or ISO27001 is a plus.
• Relevant certifications (e.g., Cisco CCNA, MCSA, MS SC-200, CompTIA Network+/Security+, Microsoft Fundamentals).
• Able to work well within a team
• Able to work independently, be responsible and able to use own initiative
  
  

If this advert is of interest to you, please apply with your CV.

Because education matters. Dovetail and Slate Limited (11351060) acts as an Employment Agency.