Senior IT Support Engineer - Deskside / VIP Support

Ignite Digital Search Limited; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in London is seeking a Senior Deskside Support Engineer to provide exceptional IT support to VIP users. This role offers the chance to step into a supervisory position, mentoring team members while delivering top-notch service. Responsibilities include troubleshooting hardware and software issues, maintaining IT standards, and contributing to continuous improvement initiatives. The position requires strong technical skills and a commitment to customer service, with a comprehensive benefits package and opportunities for professional growth.

Benefits

Private medical & dental insurance

Travel and accident insurance

Critical illness cover

Season ticket loans

Cycle-to-work schemes

Generous pension contributions

Qualifications

• Proven experience providing in-person IT support to senior executives.
• Strong expertise in hardware break/fix support and laptop imaging.

Responsibilities

• Provide deskside support for Windows 10 and Microsoft Office 365.
• Own incidents from start to finish, ensuring resolution within SLAs.
• Collaborate with cross-functional technology teams to reduce recurring issues.

Skills

Troubleshooting

Problem Solving

Customer Service

Education

College IT qualification

Tools

Microsoft Office 365

Windows 10

SCCM

Intune

ServiceNow

Job description

Are you an ambitious IT professional looking to take your career to the next level? We have an exciting opportunity for a Senior Deskside Support Engineer to deliver white glove service to a VIP user base. -

The role.

This is not just another support role!

Eager to grow? This is your chance to step into a supervisory or team leadership role as the team expands. You’ll act as a key escalation point and deputy to the team leader with responsibilities such as mentorship and task allocation.

You’ll be part of a forward-thinking IT team, providing hands-on support across a broad range of technologies and environments. Your day-to-day tasks will involve troubleshooting hardware, software, and network issues while offering exceptional customer service.

Day to day, your responsibilities will be

• Provide deskside support for Windows 10, Microsoft Office 365, and other essential software.
• Offer personalized support to senior stakeholders, ensuring a white-glove service experience.
• Handle hardware configurations, software installations, and AV setup for PCs, laptops, printers, and mobile devices.
• Own incidents from start to finish, ensuring resolution within agreed SLAs and KPIs.
• Deliver world-class IT support to our global workforce.
• Build strong relationships with local teams, partners, and senior executives.
• Maintain and improve IT procedures, standards, and documentation.
• Collaborate with cross-functional technology teams to reduce recurring issues.
• Contribute to IT projects and enhance the service experience through continuous improvement initiatives.

About you.

We’d love to talk to you if you are an IT Support Engineer with the following skills and experiences.

• College IT qualification or equivalent (desirable).
• Proven experience providing in-person IT support to senior executives, ideally in a professional services (Law firm / legal, audit, accountancy, financial services etc..) or corporate environment
• Strong expertise in hardware break/fix support, laptop imaging, and mobile device setup.
• Proficiency in Microsoft Office 365, Windows 10, Office 2016
• Knowledge of SCCM and / or Intune for deployment
• Familiarity with call logging systems like ServiceNow.
• Previous experience in legal, finance, or accountancy sectors, with exposure to bespoke applications (e.g., iManage, BigHand, Document Management Systems).
• Strong troubleshooting and problem-solving skills with a logical approach.
• Bonus: Basic knowledge of scripting languages (e.g., PowerShell).

The benefits.

• Competitive Salary plus performance-based bonuses.
• Comprehensive benefits package, including:
  • Private medical & dental insurance.
  • Travel and accident insurance.
  • Critical illness cover.
  • Season ticket loans and cycle-to-work schemes.
  • Generous pension contributions.
• Access to our Global Skills Academy, featuring live workshops, podcasts, and on-demand learning.
• A supportive environment that promotes personal and professional growth.

Please note: This is a 100% onsite role with office presence required Monday – Friday.

Ignite Digital Talent is committed to creating equal opportunities and welcomes applications from all qualified individuals eligible to work in the UK, regardless of colour, ethnic or national origin, race, gender, sex, disability, age, sexual orientation, religious or political beliefs, marital status, or family circumstances