Senior IT Engineer

TN United Kingdom; London; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading company in Central London is seeking a Senior IT Support Analyst to manage IT support issues and oversee the Hyper-V and SAN infrastructure. The role involves troubleshooting network issues, supporting various applications, and liaising with third-party vendors. The ideal candidate will thrive in a busy environment and provide support to staff at all levels, including executives.

Qualifications

• Experience with Cisco routers and switches.
• Ability to manage Hyper-V and SAN infrastructure.

Responsibilities

• Handle various IT support issues including printer and application problems.
• Liaise with third-party vendors and provide support to executives.

Skills

Network troubleshooting

Microsoft Office365

SQL databases

Job description

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Location: Central London (hybrid - 3 days onsite)

The Role:

We are seeking a Senior IT Support Analyst who will act as an escalation point for IT support issues, while also engaging with specialized aspects of the company's IT environment.

Working as part of a team in a busy environment, the job holder will handle a wide variety of support issues, including printer problems, trading and market pricing application issues, and more. The role involves managing our Hyper-V / Virtualized server and PC estate, overseeing resource usage of Hyper-V hosts and SAN infrastructure.

Responsibilities:

1. Network troubleshooting and configuration (Cisco, routers, switches)
2. Basic networking tasks - DNS/DHCP, TCP/IP, LAN/WAN
3. Supporting the Microsoft Office365 suite of applications
4. Supporting SQL databases
5. Liaising with third-party support vendors, developers, and suppliers (comfortable communicating with Executives/Managers)
6. Providing support face-to-face, over the phone, or via remote access (1st - 3rd line)
7. Supporting an active trading desk, back-office staff, executives, and staff in overseas offices