Technology Support Analyst

London & Country Mortgages; Bath; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

Join a leading fee-free mortgage broker as a Technology Support Analyst in Bath. You'll provide essential technical support to users, ensuring smooth operations and resolving issues promptly. Enjoy a hybrid working environment, comprehensive benefits, and opportunities for growth within a supportive team.

Benefits

25 days holiday

Day off on birthday

Professional development opportunities

Comprehensive employee support programs

Company-wide social events

Qualifications

• Background in 1st line support and understanding of current technologies.
• Good knowledge of security practices and data protection guidelines.

Responsibilities

• Provide technical support as first contact for users.
• Maintain a technical skill set to support around 1000 users.
• Assist with Microsoft Active Directory and printer management.

Skills

Communication

Problem Solving

Resourcefulness

Education

ITIL Certification

Tools

ITSM Tooling

Microsoft Office

Windows 10

Citrix XenDesktop

Azure VMs

Job description

TECHNOLOGY SUPPORT ANALYST

£25,500

Hybrid Working: Bath office based with some remote working

Fun, rewarding, and with the opportunity to develop and grow your career. That's life with L&C Mortgages, the UK's leading fee-free mortgage and protection broker with over 160 awards to its name.

Join us and you'll be part of a business that takes your progress seriously and wants you to enjoy being part of the L&C family. From The Extra Mile colleague nominations recognizing those who go above and beyond, your birthday off, our fabulous Perkbox membership, and much more, this is a place that really gives back for your effort.

The Role

Working as part of our Service Desk Team, you'll be L&C's first contact for all technical support needs. By assisting and sharing your knowledge, you'll ensure our end users are not adversely affected by technical issues. Requests for help will be answered promptly and professionally, using various media or in person, and escalated where necessary.

Working closely within your team and with senior management stakeholders, you'll take ownership of problems through to resolution promptly and professionally. Maintaining a technical skill set that keeps pace with the changing environment, you'll support around 1000 users, many of whom work remotely. You will be organized and motivated to take responsibility for:

• Microsoft Active Directory
• Printer management
• Anti-virus software management
• Supporting Windows 7, Windows 10 (including installation, deployment, and support, NTFS and share permissions)
• Providing assistance with Microsoft Office
• LAN networking (patching network connections, setting up PCs, troubleshooting)
• Laptop/mobile phone deployment
• Secure desktops (Bitlocker and other encryption technologies)
• Supporting thin client devices, Citrix XenDesktop, and Azure VMs
• Helping maintain the service levels of IT Help Desk
• Supporting and liaising with third-party software vendors for installed software
• Providing assistance to IT Infrastructure and IT Development Teams

About You

If you have a background in 1st line support and an understanding of current and emerging technologies, you'll fit straight into our experienced IT team. Good communication skills are essential, along with your understanding of end-user requirements. Your resourcefulness, problem-solving, and decision-making skills will enable you to resolve IT issues quickly.

With personal drive to help colleagues, you will also assist with identifying risks, issues, and constraints; working closely with your team and stakeholders to support the needs of L&C. Due to strict regulations, a good knowledge of security practices and data protection guidelines is preferred to help ensure compliance. You may also hold an ITIL certification and have prior experience with ITSM tooling, but we will provide full training and support to upskill.

Why join L&C?

Working at L&C means being part of an environment of respect and equality. We care about our customers, but our employees are what make the magic happen. We are always ready to listen and improve. Our high-quality training ensures you can deliver excellent service, and there are ample opportunities to develop and progress your career.

Benefits

• Starting holiday entitlement of 25 days
• Opportunities for professional and personal development
• A respectful working environment
• A day off on your birthday and when you move house
• Comprehensive benefits and employee support programs
• Company-wide social events and more

At London & Country Mortgages, we are committed to fostering a diverse and inclusive recruitment process. We believe in the strength of varied perspectives and experiences, and we strive to create an environment where everyone feels welcome and valued. Our commitment to diversity and inclusion is integral to our organizational culture, ensuring equal opportunities for all candidates to contribute and thrive.