Trainee Digital Support Analyst

Zurich 56 Company Ltd; Cardiff; On-site; GBP 23,000 - 27,000; Part time

Job summary

An established industry player is seeking a Trainee Digital Support Analyst to join their dynamic Digital Deployment Team. This role offers the chance to be part of a global company dedicated to creating a more digital future. You will provide essential support for digital platforms, ensuring optimal functionality and enhancing user experience. With a focus on flexibility, this position allows for part-time or job-share options, making it ideal for those seeking work-life balance. Join a forward-thinking organization that values creativity and initiative while offering excellent benefits and career progression opportunities.

Benefits

12% Defined Pension Scheme

Annual Bonus

Private Medical Insurance

Holiday Buy/Sell Options

Qualifications

• Strong technical skills in digital platforms and software.
• Excellent problem-solving abilities with attention to detail.

Responsibilities

• Provide first-line support for digital platforms and troubleshoot issues.
• Collaborate with teams to ensure seamless integration of digital tools.

Skills

Technical Skills

Problem-Solving

Communication Skills

Interpersonal Skills

Time Management

Curiosity

Job description

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Working hours: This role is available on a part-time, job-share or full-time basis.

Location: Cardiff or Leeds

Salary: £23,400 plus excellent benefits, career progression

Closing date for applications: 14th May 2025

Are you ready to create a more digital future? Are you looking for a career in Digital Technology? Do you want to be part of a global company that invests in your development and future career? Are you ready to learn quickly?

As a five-star rated eTrade insurer, we need you to help us stay on top. We put the customer at the heart of everything we do, and we need like-minded people to join us on our journey.

Our Digital Deployment Team supports Zurich and our customers to make the best use of our systems and ensure they are supported and enhanced to maintain our five-star rating.

We are seeking a dedicated and detail-oriented Trainee Digital Support Analyst to support our digital initiatives and ensure the smooth operation of our digital platforms. The ideal candidate will have a strong background in digital support, a passion for technology, and a keen understanding of the insurance industry.

Many of our employees work flexibly in various ways, including part-time, flexible hours, job share, remote work, or compressed hours. We want the best people for our roles and recognize that sometimes those people aren’t available full-time. Please discuss your flexibility needs at interview.

Key responsibilities:

• Provide first-line support for digital platforms, including troubleshooting and resolving technical issues.
• Collaborate with cross-functional teams to ensure seamless integration and operation of digital tools.
• Assist in the implementation of digital strategies to enhance user experience.
• Conduct regular system checks and maintenance to ensure optimal functionality.
• Ensure systems are operational and customers have relevant access.
• Identify areas of concern and engage with internal teams and external partners.

Your skills and experience:

• Strong technical skills, including knowledge of digital platforms, software, and tools.
• Excellent problem-solving abilities and attention to detail.
• Strong communication and interpersonal skills, with the ability to work effectively in a team.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Optimistic, resilient, and confident communicator.
• Curious and eager to ask questions.
• Passionate and outcome-focused.

What will you get in return?

We offer a wide range of employee benefits to give our people flexibility and choice, including a 12% defined non-contributory pension scheme, annual bonus, private medical insurance, and options to buy or sell holiday days.

We are committed to an inclusive environment where all candidates feel comfortable and supported. Please inform us of any reasonable adjustments needed during the application process.

Who we are:

At Zurich, we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. We are creating a brighter future for our customers, our people, and our planet.

With over 55,000 employees across more than 170 countries, we are a stable and longstanding leader in the insurance industry.

We focus on sustainable impact, wellbeing, diversity, and continuous development. Our charitable arm, Zurich Community Trust, has donated over £90 million and volunteered extensively in the UK.

If you’re looking for a dynamic environment that rewards creativity, initiative, and contribution, Zurich could be the place for you. Join us and be part of something great.

Our culture:

We foster a strong community, value diversity and inclusion, and aim to reflect our customers’ diversity. We are committed to fairness, respect, and supporting our employees’ wellbeing across physical, mental, social, and financial aspects. We also promote volunteering and community engagement through our charitable programs.