Techncial Support Analyst - Bristol - New (REFBJ19)

JR United Kingdom; Bristol; On-site; GBP 28,000 - 40,000; Full time

Job summary

A leading organization in Bristol is seeking several 2nd/3rd Line Support Analysts to join their growing team. The ideal candidates will have strong IT support experience and excellent communication skills. This role involves supporting clients, diagnosing issues, and engaging in technical projects. The company offers a comprehensive benefits package, including training and development opportunities.

Benefits

Comprehensive training and development

Qualifications

• Strong experience in IT support.
• Excellent written and verbal communication skills.
• Enthusiastic to learn and develop skills.

Responsibilities

• Supporting clients and ensuring ticketing processes are followed.
• Diagnosing support cases with the help of the team.
• Training and developing junior team members.

Skills

IT support

Communication

Troubleshooting

Problem Solving

Attention to Detail

Network & Firewall Knowledge

Windows Server Administration

Virtualization Software Knowledge

Job description

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Client:

RedRock Resourcing

Location:

Bristol, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

A high-profile organisation—recognized as the leader in its field—requires several 2nd/3rd Line Support Analysts due to continued growth.

Suitable candidates will have the following:

• Strong experience in IT support.
• Professional, friendly approach with the ability to perform well under pressure.
• Punctual, good attention to detail, and excellent written and verbal communication skills.
• Good troubleshooting and problem-solving skills.
• Enthusiastic to learn and develop skills.
• Network & Firewall knowledge and troubleshooting.
• Windows server administration.
• Knowledge of virtualization software/cloud services (Azure/AWS) is highly beneficial.

Duties include:

• Supporting clients, ensuring ticketing processes are followed, and clients are kept informed.
• Diagnosing support cases with the help of the team.
• Proactive maintenance of client networks using support tools.
• Managing new workstation builds and user setups.
• Engaging in technical projects, meeting clients, and delivering onsite support.
• Implementing policies and procedures with the team.
• Training and developing junior team members.

Excellent benefits package including comprehensive training and development!