Conference Receptionist

The Lensbury Resort; Teddington; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading resort located on the banks of the River Thames is seeking a Conference Receptionist. The role involves welcoming visitors, managing event documentation, and providing administrative support. Ideal candidates should possess strong interpersonal and communication skills, with experience in corporate reception. The position offers various perks including leisure facility access, discounts, and a supportive work environment.

Benefits

Use of leisure facilities

Discounts on spa and watersports

Employee Assistance Programme

Online Benefits Portal

Fully-funded apprenticeships

Free lunch and parking

Staff social events

Cycle to Work Scheme

Qualifications

• Exceptional interpersonal skills to enhance service standards.
• Experience in a corporate reception or similar role.

Responsibilities

• Welcome visitors and direct them to meeting rooms.
• Provide administrative support for meetings and events.
• Manage conference inbox and respond to queries.

Skills

Interpersonal Skills

Communication

Guest Service

Time Management

Multitasking

Attention to Detail

Education

Experience in Corporate Reception

Meeting & Events Experience

Tools

Microsoft Office Suite

Opera Cloud

Job description

The job description is well-structured but can be improved for clarity and readability by correcting formatting issues and removing redundant or irrelevant content. Here is the refined version:

Conference Receptionist

The Lensbury, Broom Rd, Teddington, Middlesex, TW11 9NU

About us

Part of London + Regional Hotels, The Lensbury Resort is located on the banks of the River Thames at Teddington. It features an exclusive leisure club, a 155-bedroom hotel, meeting and events space, restaurant and bar, spa, and 25 acres of gardens and grounds.

The Role

• Offer a warm welcome to all visitors entering the conference centre and direct them to their correct meeting room.
• Produce and provide all welcoming materials and official documentation for meetings and events while overseeing the conference lounge.
• Respond to IT, AV, F&B, and facilities queries and requests from event organisers and delegates; disseminate actions and information accordingly.
• Receive and sign for deliveries while managing the conference inbox.
• Respond to small meetings and requests, loading them into the CRM system OPERA.
• Provide on-the-day client support, including signage, photocopying, etc.
• Respond to internal enquiries for rooms and take bookings.
• Prepare and issue the daily update function sheets and event arrangements.
• Provide administrative support for the M&E team.
• Contact all event organisers with a pre-event welcome email, introducing them to the event operations team and handling any last-minute or special requests.
• Manage charges and postings of events on the current day.
• Complete post-event invoices in a timely manner.
• Assist with preparations for social events and elite sports events.

What are We Looking for?

• Exceptional interpersonal skills to enhance service standards throughout the organisation.
• Excellent communication, guest service, and time management skills.
• Experience in a corporate reception or similar role.
• Meeting & events experience is an advantage.
• Proficiency in Microsoft Office Suite (Word, Excel).
• Knowledge of Opera Cloud system is an advantage.
• Multitasking skills and attention to detail are essential.

Shift Pattern

Monday to Friday, 07:00 - 15:30 shift.

What's in it for you?

• Use of leisure facilities (swimming, gym, tennis, watersports).
• Discounts on spa, watersports hire, rooms, and friends & family rates across the L+R portfolio.
• Employee Assistance Programme (EAP) for you and your family.
• Online Benefits Portal.
• Fully-funded apprenticeships.
• Free lunch and parking.
• Staff social events, parties, and awards.
• Cycle to Work Scheme.

Application Details

Apply for this job or return to search. The position is based at The Lensbury, Broom Rd, Teddington, Middlesex, TW11 9NU.

• Job Ref: TLH1230
• Location: Teddington
• Salary/Benefits: £25,398 plus leisure use, discounts, EAP, and more!
• Contract: Permanent
• Hours: Full Time, 40 hours/week
• Shift pattern: Monday - Friday, 07:00 - 15:30
• Date posted: 02/05/2025
• Closing date: 15/06/2025