Support Services Manager

The Shrewsbury and Telford Hospital NHS Trust; Telford; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their Patient Access Support Services Team. This role focuses on managing and supporting the Medical Records Team and Reception Teams, ensuring operational excellence and efficient service delivery. The ideal candidate will have strong team management skills, experience in HR issues, and a commitment to continuous improvement. Join a supportive environment that values career development and offers a great work-life balance in a picturesque region known for its vibrant communities.

Benefits

Career Development Opportunities

Supportive Work Environment

Work-Life Balance

Qualifications

• Experience in managing HR issues such as sickness and absence.
• Ability to monitor budgets and manage resources efficiently.

Responsibilities

• Ensure smooth operational performance of the Medical Records and Reception Teams.
• Contribute to and monitor budgets for high-quality service delivery.

Skills

Team Management

HR Management

Operational Performance

Budget Management

Training and Development

Tools

Operational Information Systems

Job description

We have an exciting development opportunity as a secondment until September 2025 within the Patient Access Support Services Team. The role involves managing and supporting the Medical Records Team at Queensway BP and the Reception and Onsite Teams at PRH.

Main duties of the job

We expect the successful applicant to work closely with the Support Services Manager for Reception and Admissions at RSH.

• Ensure the smooth day-to-day operational performance of the Teams, including managing HR issues such as sickness, absence, appraisals, performance, conduct, training (including statutory training), and health and safety.
• Ensure all areas are adequately resourced daily, reorganizing work as necessary to cover holidays and sickness, and managing backlog by redistributing staff time for efficient service delivery.
• Ensure all staff receive required training and that new starters are fully inducted.
• Approve and sign off annual leave requests.
• Monitor sickness absence, ensure proper documentation, and undertake reviews with staff according to Trust policies.
• Contribute to and monitor budgets, managing resources efficiently to deliver high-quality services within budget.
• Implement, adapt, and improve operational information systems, establishing systems for managing medical records, patient bookings, and clinic cashing.

Working for your organisation

Join The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do. We aim to provide high-quality, safe care in an environment our staff are proud to work in.

Our vision, 'To provide excellent care for the communities we serve,' guides us daily. Our core values—Partnering, Ambitious, Caring, and Trusted—drive our commitment to making a difference in the lives of patients and their families.

If you're ready to join a dedicated team committed to continuous improvement, we invite you to be part of our journey. We offer excellent career development opportunities, a supportive environment, and a great work-life balance in a region known for its beautiful countryside and vibrant towns.