Support Services Manager

Shrewsbury and Telford Hospital NHS Trust; Telford, Haywards Heath; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated individual to join their Patient Access Support Services Team. This role offers a unique opportunity to manage and support a dynamic Medical Records Team, ensuring operational excellence and high-quality patient care. The successful applicant will oversee HR issues, resource management, and training, contributing to the continuous improvement of services. With a commitment to providing excellent care and a supportive work environment, this position promises professional growth and a positive work-life balance in a beautiful setting. If you're passionate about making a difference, this is the role for you.

Benefits

Career Development Opportunities

Healthy Work-Life Balance

State-of-the-Art Facilities

Friendly Team Environment

Qualifications

• Experience in managing healthcare teams and HR issues.
• Proven ability to monitor budgets and manage resources efficiently.

Responsibilities

• Manage day-to-day operational performance of medical records and reception teams.
• Ensure adequate staffing and training for all team members.

Skills

Team Management

HR Management

Budget Management

Operational Performance

Training and Development

Education

Degree in Healthcare Management

Relevant Professional Qualifications

Job description

We have an exciting development opportunity as a secondment until September 2025 within the Patient Access Support Services Team. The role involves managing and supporting the Medical Records Team at Queensway BP and the Reception and Onsite Teams at PRH.

Main duties of the job

The successful applicant is expected to work closely with the Support Services Manager for Reception and Admissions at RSH.

1. Ensure the smooth day-to-day operational performance of the Teams, managing HR issues such as sickness, absence, appraisal, performance, conduct, training (including statutory training), and health and safety.
2. Ensure all areas are adequately resourced daily. Reorganize work as needed to cover holidays and sickness, and manage backlog by redistributing staff time to maintain effective service.
3. Ensure all staff receive necessary training and that new starters are fully inducted.
4. Approve and sign off on annual leave requests.
5. Monitor sickness absence, ensure proper documentation, and conduct sickness reviews in line with Trust Policies.
6. Contribute to and monitor budgets for the service, managing resources efficiently to deliver high-quality services within the budget.
7. Introduce, adapt, and improve operational information systems, establishing systems for the management of medical records, patient bookings, and clinic cashing.

Working for your organisation

Join The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do.

We aim to provide high-quality, safe care in an environment our staff are proud to work in.

Our vision, 'To provide excellent care for the communities we serve,' is a commitment we uphold daily. Guided by our core values—Partnering, Ambitious, Caring, and Trusted—we strive to make a meaningful difference for our patients and their families.

If you're ready to be part of a dedicated team focused on continuous improvement, join us and help make a difference!

We offer excellent career development opportunities, supporting your potential. Join a team with diverse experience committed to organizational success.

The Shrewsbury and Telford Hospital NHS Trust offers great career prospects and a healthy work-life balance. Located in an attractive area with beautiful countryside and vibrant towns, we have state-of-the-art facilities, friendly teams, and excellent professional growth opportunities.