Shift Manager

TN United Kingdom; Darlington; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Shift Manager, where you’ll lead a dynamic team focused on exceptional customer service. This role involves motivating staff, ensuring high standards, and creating a welcoming environment for customers. With a strong emphasis on teamwork and inclusivity, you’ll play a crucial role in delivering a brilliant experience for all customers, whether they visit in-store or online. The company offers competitive pay, generous discounts, and a supportive culture that values diversity and personal growth.

Benefits

Colleague discount of up to 50%

Free hot drinks while on shift

Paid breaks

Sharing 10% of profits

Health and Wellbeing App

Growing holiday entitlement

Colleague share plans

Pension scheme with up to 7% employer match

Employee assistance app and helpline

Long service awards

Qualifications

• Reliable with natural leadership abilities.
• Passion for delivering exceptional customer service.

Responsibilities

• Inspiring the team to deliver excellent results.
• Leading by example and serving customers efficiently.
• Maintaining a clean and presentable shop environment.

Skills

Leadership

Customer Service

Team Motivation

Supervisory Experience

Job description

About the role

Join us as a Shift Manager and be part of a team that prioritizes customer satisfaction. As part of the management team, you’ll be responsible for overseeing the shop when the Manager isn’t present. You will engage and motivate the team, ensuring they have what they need to excel. We serve customers through various channels including in-shop, delivery, Click+Collect, and drive-thru. Your role will be to ensure customers have a brilliant experience whether they order in-store or online. Typical responsibilities during a shift include:

1. Inspiring the team to deliver excellent results and maintaining high standards of the shop.
2. Leading by example and serving customers efficiently and courteously.
3. Preparing products, including making sandwiches and managing ovens.
4. Ensuring displays are fully stocked with a variety of options.
5. Maintaining a clean, tidy, and presentable shop environment.

What we can offer you

1. Competitive pay, paid weekly.
2. Colleague discount of up to 50% on Greggs products for you and a family member.
3. Free hot drinks while on shift.
4. Paid breaks to recharge.
5. Sharing 10% of profits with colleagues.
6. Access to a Health and Wellbeing App offering Remote GP and Physiotherapy services.
7. Growing holiday entitlement aligned with your career progression.
8. Colleague share plans for investing and saving.
9. Pension scheme with up to 7% employer match.
10. Confidential employee assistance app and helpline.
11. Long service awards recognizing key milestones.
12. Savings and discounts for shopping, leisure, and wellbeing.

About you

You’ll be reliable with natural leadership abilities and a passion for delivering exceptional customer service. You should support an inclusive culture, valuing diversity. Previous supervisory experience in a customer-focused environment is preferred. If you meet the role’s availability requirements, we encourage you to apply.

About us

At Greggs, we love what we do and have fun! Our culture is built on how we behave and support each other. Everyone is welcome at Greggs, regardless of background, preferences, or beliefs. We want all colleagues to feel welcome and authentic at work. Learn more about us on our website.