Shift Manager (Evenings)

TN United Kingdom; Ashington; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Shift Manager to join their dynamic team. In this role, you will lead and motivate a dedicated team to deliver exceptional customer service across various channels, including in-shop and online. You’ll ensure that the shop maintains high standards, from cleanliness to product availability, while also enjoying a range of fantastic perks. If you have a passion for leadership and customer satisfaction, this opportunity is perfect for you to make a real impact in a fun and inclusive environment.

Benefits

Competitive pay paid weekly

Colleague discount up to 50%

Free hot drinks

Paid breaks

Profit sharing (10%)

Health and Wellbeing App

Growing holiday entitlement

Colleague share plans

Pension scheme with employer match

Employee assistance app and helpline

Qualifications

• Proven experience in a supervisory role within a customer-focused environment.
• Strong leadership skills with a focus on team motivation and support.

Responsibilities

• Inspire and lead the team to deliver excellent customer service.
• Ensure the shop is clean, tidy, and well-stocked at all times.

Skills

Team Leadership

Customer Service

Communication Skills

Time Management

Education

High School Diploma

Job description

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About the role

Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job.

We serve our customers across a number of different channels; in-shop, delivery, Click+Collect, and drive-thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or online. During a typical shift, you can expect to:

1. Inspire the team to deliver excellent results and maintain high standards of the shop
2. Lead by example and serve our customers in a fast and friendly manner
3. Prepare our popular products, including making sandwiches and managing the ovens
4. Ensure our displays are fully stocked at all times, with plenty of choices for our customers
5. Keep the shop clean, tidy, and presentable

What we can offer you

• Competitive pay paid weekly
• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift
• Paid breaks to recharge your batteries
• We share 10% of all our profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows as your career advances
• Colleague share plans to help you invest and save for your future
• Pension scheme with up to 7% employer match
• Confidential employee assistance app and helpline to support your wellbeing
• Long service awards celebrating key milestones
• Savings and discounts for everyday shopping, leisure, and wellbeing

About you

You’ll be reliable with natural leadership abilities and a passion for delivering exceptional customer service. You should be supportive of an inclusive culture—recognizing and valuing diversity. If you have previous team supervisory experience in a similar customer-focused environment and meet the availability requirements, we want to hear from you.

About us

Here at Greggs, we love what we do and have fun! Our culture—how we behave and support each other—is what makes us special. Everyone’s welcome at Greggs. Regardless of background, preferences, or beliefs, we want all of our colleagues to feel welcome and be themselves at work. You can read more about us here.