Shift Manager

TN United Kingdom; Cramlington; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Shift Manager and lead a dynamic team dedicated to exceptional customer service. You will oversee operations in the absence of the Manager, ensuring a fantastic experience for customers, whether they shop in-store or online. Your leadership will inspire the team to maintain high standards and achieve excellent results. Enjoy competitive pay and a range of perks including generous discounts, health and wellbeing support, and a pension scheme. This is a great opportunity to grow your career in a supportive and inclusive environment.

Benefits

Colleague discount of up to 50%

Free hot drinks during your shift

Paid breaks

Sharing 10% of profits

Health and Wellbeing App

Growing holiday entitlement

Colleague share plans

Pension scheme with matched contributions

Employee assistance app

Long service awards

Qualifications

• Reliable with natural leadership abilities.
• Passion for delivering exceptional customer service.

Responsibilities

• Inspire the team to achieve excellent results.
• Provide friendly, efficient service to customers.
• Maintain a clean and presentable shop environment.

Skills

Leadership

Customer Service

Team Motivation

Supervisory Experience

Education

High School Diploma

Job description

About the role

Join us as a Shift Manager and be part of a team that prioritizes customer satisfaction. As part of the management team, you'll be responsible for overseeing the shop in the absence of the Manager. Your role will involve engaging and motivating the team, ensuring they have what they need to excel. We serve customers through various channels including in-shop, delivery, Click+Collect, and drive-thru. Your leadership will ensure customers have a fantastic experience whether they shop in-store or online. Typical responsibilities during a shift include:

1. Inspiring the team to achieve excellent results and maintain high standards
2. Leading by example and providing friendly, efficient service to customers
3. Preparing products such as sandwiches and managing ovens
4. Ensuring displays are well-stocked with a variety of options
5. Maintaining a clean, tidy, and presentable shop environment

What we can offer you

• Competitive pay, paid weekly
• Colleague discount of up to 50% on Greggs products for you and a family member
• Free hot drinks during your shift
• Paid breaks to recharge
• Sharing 10% of profits with colleagues
• Health and Wellbeing App offering Remote GP and Physiotherapy services
• Growing holiday entitlement as your career progresses
• Colleague share plans for investing and saving
• Pension scheme with contributions matched up to 7%
• Employee assistance app and helpline for wellbeing support
• Long service awards recognizing career milestones
• Savings and discounts for shopping, leisure, and wellbeing

About you

You should be reliable with natural leadership abilities and a passion for delivering exceptional customer service. Supporting an inclusive culture that values diversity is important. Previous supervisory experience in a customer-focused environment is preferred. If you meet the availability requirements, we encourage you to apply.

About us

At Greggs, we love what we do and have fun! Our culture is built on how we behave and support each other. Everyone is welcome here, regardless of background, preferences, or beliefs. We want all colleagues to feel comfortable and authentic at work. Learn more about us on our website.