FINEX Cyber Account Executive

TN United Kingdom; Ipswich; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading company in the National Cyber and Technology sector is seeking an Account Handler to manage client relationships and support broking strategies. The role involves working closely with clients to ensure their insurance needs are met while maintaining compliance with industry standards.

Qualifications

• Experience in managing client relationships and portfolios.
• Strong negotiation skills with the insurance market.
• Ability to work with senior colleagues on complex placements.

Responsibilities

• Manage a portfolio of clients renewing their cyber insurance.
• Negotiate placements and prepare market submissions.
• Ensure compliance with guidelines and procedures.

Skills

Client Relationship Management

Negotiation

Communication

Job description

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The Summary:

You will work within the National Cyber and Technology broking and placement team, responsible for a portfolio of GB-based clients with opportunities to work on new prospects where appropriate. You will also support broking strategy and placements led by senior colleagues and fulfill the roles and responsibilities in an account handler capacity as required by the team.

This role is within the National Cyber and Technology broking and placement team, part of the wider WTW GB Cyber and TMT practice.

The Role:

Client Relationship Management

• Draw on expertise within specialist technical teams within the BU and across the Group for clients as required.
• Manage a portfolio of clients that renew their cyber insurance programme throughout the year, ensuring solutions meet clients’ demands and needs and deliver profitable business.
• Support senior colleagues with complex placements to determine appropriate solutions, structure, price, and placement strategies that meet client needs and generate profit.
• Accountability for client service and relationship development with individual clients and across WTW GB.

Broking

• Understand clients’ or prospects’ business, situations, opportunities, problems, and key issues.
• Negotiate placements with the insurance market.
• Prepare and issue market submission emails to obtain quotations.
• Complete broking and Fair Market Appraisal system in real time.
• Work with senior colleagues on solutions, structuring, and pricing for complex accounts.
• Identify insurers and determine placing strategies per broking protocol.
• Participate in information gathering with clients and prospects.
• Engage in insurer, client, and wording discussions; record accurate meeting notes.
• Ensure compliance with WTW guidelines and procedures.

Placement Management

• Complete contract compliance processing as per FCA and contract certainty requirements.
• Assist with data loading into WTW systems.
• Support end-to-end client service, following policies, procedures, and standards.
• Assist in budgeting, forecasting, and tracking revenue.
• Communicate effectively with clients, markets, and colleagues to maximize service levels.
• Develop service plans with senior colleagues outlining engagement timelines.
• Create and finalize quotation and certificate documents for approval and issuance.
• Ensure adherence to Group policies, procedures, and regulatory requirements.