Account Manager

TryHackMe Ltd; Greater London; Remote; GBP 30,000 - 60,000; Full time

Job description

TryHackMe is the fastest-growing online cyber security training platform. Our mission is to make learning and teaching cyber security easier by providing gamified security exercises and challenges. Having only been around for handful of years, we've grown to more than 4 million community members and our growth is only accelerating!

Why we’re looking for you

TryHackMe works with amazing schools and universities. We’re looking for an Account Manager EDU who can retain these clients and expand our coverage to unlock other courses inside the same institution. This role solidifies our relationship with these large customers and contributes to TryHackMe’s long-term growth.

The ideal candidate is passionate about EDU sales and driven to hit targets. You’ll thrive in this role if you love building meaningful, long-lasting relationships that drive our business forward.

Role Overview

As an Account Manager EDU, I focus on radically retaining and expanding Educational institutions. I uncover growth opportunities by building deep relationships within these accounts. I proactively source new contacts, including cold outreach to stakeholders within existing customers. I collaborate closely with Account Executives, Account Managers, and Customer Success Managers to ensure our clients continue to obtain value from TryHackMe’s solutions.

Client Growth & Renewal

• I own expansions and renewals within my assigned account portfolio (100s of accounts).
• I enjoy approaching new (cold) stakeholders within my assigned customer portfolio. I use my relationship with existing contacts to strategically identify new opportunities to grow account value.
• I create and maintain strong, lasting relationships with key stakeholders.
• I diligently manage account data and consistently follow processes.
• I analyze my performance, seek coaching, and follow through on development plans.

Collaboration & Communication

• I partner closely with Account Executives to ensure smooth handovers and maintain alignment with overall sales objectives.
• I work with Customer Success to drive customer satisfaction, ensure product adoption, and leverage insights for proactive outreach.
• I contribute insights to Account Management team discussions and support my proposals with data-driven analysis.
• I foster a cohesive, high-performing Account Management team.
• I offer constructive input on process improvements.
• I collaborate with Legal for deal closing; with Product and Content Engineering for uncovering strengths and weaknesses in our offering.
• I anticipate challenges and engage my manager when I need guidance, proactively solving issues before they escalate.

Innovation

• I lead occasional projects to test new expansion and renewal strategies, sharing lessons learned and scaling effective practices.
• I embrace experimentation, refine my techniques, and implement creative approaches to strengthen client relationships and drive sustainable growth.

Skillset

• I have experience in a Sales or revenue-driven Customer Success role in a rapidly growing environment (50-500 employees).
• I have experience with Education.
• I have experience with cold outreach.
• I have a consistent track record of hitting and exceeding quotas for new business or expansion.
• I have experience working with CRM tools (ex. HubSpot) and Customer Success software (ex. ChurnZero).
• I have strong multitasking and organizational skills.
• I have excellent written and verbal communication skills.
• I have experience selling a technical solution, such as Cyber Security training.

Benefits & Perks

100% Remote - In a fully digital world, work from anywhere you want as long as there is a) 6 hrs timezone overlap with the UK timezone.

Flexi Time - Choose your own hours as long as you have at least 4 hours of overlap with the UK timezone (from 8am - 6pm). Willingness to occasionally start/work late for USA timezone overlap is appreciated.

Tools - a dedicated work laptop + any accessories you need to do your best work.

Swag Pack - start your TryHackMe journey with a branded swag bundle!

Personal Development - £2,500 training budget to acquire certifications, and more.

Company Retreat - an annual company retreat, fully paid for by TryHackMe!

Lunch on us - whether you're a pizza-lover, salad obsessed or a big sushi fan, TryHackMe will cover the cost of your lunch order during our recurring company virtual lunches.

Health Insurance - if you're in a country that doesn't have public health care.

Enhanced Maternity & Paternity - an enhanced package on top of statutory requirements.

401k / Pension - TryHackMe makes it easy to save money for your retirement.

Please note that, at this time, we are unable to provide sponsorship.

Hiring process

1. Application review
2. HireFlix one-way video interview
3. Hiring manager 1:1 call (30m)
4. Take-home challenge with hiring manager and talent partner (45m)
5. Culture fit with one of our Co-Founders (30m)