Early help advisor

Wiltshire Council; Trowbridge; Hybrid; GBP 36,000 - 38,000; Full time

Job summary

Wiltshire Council is seeking an Early Help Advisor to join the Integrated Front Door team in Wiltshire. You will work with families, schools, SEND and partner agencies to identify strengths and needs, developing family-led early help plans and facilitating access to community-based support services.

The ideal candidate will have excellent communication skills, frontline experience with children and families, and the ability to manage priorities in a busy multi-agency environment.

Qualifications

• A strong operational understanding of children's services.
• Frontline work with children, young people and families.

Responsibilities

• Identify strengths and needs with families, schools, SEND and partner agencies to develop family-led early help plans.
• Support access to community-based services and ensure timely responses to service requests.

Job description

Salary: £35,570 - £37,563 per annum

Hours per week: 37 hours

Temporary/Fixed term: 23 months

Interview date: 20 October 2026

An opportunity has arisen within our Integrated Front Door team, who work together to ensure a timely, consistent response to requests for service, securing the best outcomes for Wiltshire's children and young people. As an Early Help Advisor, you will work alongside families, schools, SEND and partner agencies to identify strengths and needs, supporting the development of family-led early help plans and access to community-based support services.

The ideal candidate will demonstrate excellent communication skills and be confident working within a busy multi-agency environment. A strong operational understanding of children's services, coupled with experience of frontline work with children, young people and families, is essential. You will be resilient, conscientious, and able to work autonomously while responding to competing demands and managing priorities effectively. Strong analytical and assessment skills, together with a passion for supporting children and families, are key to success in this role.

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here.

Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer-fac​ing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Contact details

Samuel Knight, Team Manager - Front Door IFD, [e-mail]

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Statement of commitment to equality and inclusion

Disability Confident Employer

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura). Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission. Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.