Early Help Administrator (23405)

Barnardo's; Nechells; On-site; GBP 9,000 - 15,000; Part time

Job summary

Barnardo's is seeking an administrator to support an Autism programme delivered to parents and professionals in Solihull. The post is 12 months, 14 hours per week, Monday to Thursday, office-based at 40 Rupert Street, Nechells, Birmingham.

You will input service user data, process referrals, and generate quarterly reports as part of contract monitoring. The role requires NVQ 3 in a relevant subject and administrative experience in health, social care or voluntary sectors.

Qualifications

• Administrative experience preferably in health, social care or voluntary sector.
• Ability to create data and tracking systems to capture progress.
• Production of promotional materials.

Responsibilities

• Accurately input and maintain service user data across systems and trackers, ensuring accuracy and data integrity.
• Process incoming referrals from multiple sources; maintain records and follow up on missing or unclear data.
• Update systems promptly to reflect closures, status changes and progress notes.
• Run reports and collate data to support quarterly contract monitoring and performance reporting.
• Provide flexible staff support and assist with day-to-day operational tasks.
• Create, maintain and distribute training promotions.
• Handle sensitive information with discretion and maintain office systems.
• Work independently to resolve issues.

Skills

Data entry

Data management

Reporting

Administrative tasks

Communication

Time management

Attention to detail

Education

NVQ 3 in relevant subject

Tools

Tracking systems

Data recording software

Job description

This is a 12-month post from 1st October 2026 till 31st October 2027 @ 14 hours per week. Monday – Thursday. This is an office-based role with no hybrid opportunities.

Location of Post
40 Rupert Street, Nechells, Birmingham, B7 4PS

Objectives of Service

Delivery of an Autism programme to parents and professionals to enhance skills and abilities across Solihull.

The service also provided consultation to practitioners by giving autism-specific advice, training, and good practice guidance.

Qualification: Educated to NVQ 3 level in a relevant subject.

Key working relationships:

Internal contacts: Service manager, Safeguarding leads, locality management team and Data Information Leads

External contacts: Professionals from within Education, Health, Social Care, Voluntary Sector and Faith Groups.

Experience:

Administrative experience preferably in similar role in the health sector, social care or voluntary sector. Ability to create data and tracking systems to capture progress. Manage work schedules of colleagues. Production of promotional materials.

Job Purpose and key responsibilities:

• Accurately input and maintain service user data across systems and trackers, ensuring accuracy, consistency, and data integrity.
• Process incoming referrals potentially from multiple sources, maintaining accurate and up-to-date records across systems, and following up on any missing or unclear data as required. Across
• Update systems and trackers promptly to reflect closures, status changes, and progress notes.
• Run reports and collate data to support quarterly contract monitoring and performance reporting. Ability to analyse data and provide more effective ways of working.
• Provide flexible staff support, assisting with day-to-day operational tasks and sharing information as required.
• Creation, maintenance and distribution of training promotion.
• Ability to deal with sensitive and confidential information along with initiating and maintaining office systems.
• Able to work on their own initiative to resolve issues

Monitoring and Quality of Service:

• Act appropriately and within policy & procedure with any representation or complaints, from any source, in a fully compliant and professional manner to ensure that concerns are addressed, resolved, and documented in line with relevant Children's Services Policies
• Safeguarding – ensuring active engagement is maintained in the interests of the child at all levels and that all issues are dealt with comprehensively and compliantly to Barnardo's policy and procedures.
• Attending regular project meetings and contributing to the quality of practice and the impact made on professionals, children, young people and/or families.
• Apply a culture of safe and effective practice within the Programme.
• Attending team meetings, actively preparing, and contributing to supervision with line manager and being able to reflect on practice and learning.