Early Collections Agent: Proactive Debt Recovery

Confidential; Warwick, Coventry, West Midlands; On-site; GBP 17,000 - 28,000; Full time

Job summary

Confidential in Warwick is seeking an Early Collections Agent to join our busy team, focusing on proactive debt recovery and customer engagement.

You will contact customers, negotiate payment plans, and work with partners to secure positive outcomes while supporting the business KPIs. This role requires strong communication, resilience, and the ability to work towards targets within rotating shifts.

Qualifications

• Experience in debt collection and/or customer service.
• Strong communication skills with the ability to build rapport and manage challenging conversations.
• Confident objection-handling skills.
• Resilient and comfortable working towards personal and team targets.
• Strong organisational skills and attention to detail.
• Ability to prioritise workload effectively.
• Proactive with the ability to use initiative.
• Collaborative approach to working with colleagues and stakeholders.

Responsibilities

• Proactively contact customers to resolve outstanding debt.
• Handle objections professionally and assertively to achieve successful outcomes.
• Negotiate and validate payment plans where appropriate.
• Work with third-party partners, including debt collection agencies and legal partners, to support debt recovery.
• Follow established policies, processes and procedures whilst identifying opportunities for improvement.
• Maintain accurate and up-to-date customer records.
• Respond to customer call-backs in a timely and professional manner.
• Escalate queries or issues that are preventing debt recovery.
• Monitor customer payment behaviour and identify deteriorating trends.
• Complete appropriate credit checks where required.
• Prepare accounts for the next stage of the debt recovery process.
• Keep management informed of issues or risks.
• Report key performance indicators as required.

Skills

Debt collection

Customer service

Communication

Objection handling

Resilience

Targets

Organisation

Prioritisation

Initiative

Collaboration

Job description

Confidential in Warwick is seeking an Early Collections Agent to join our busy team, focusing on proactive debt recovery and customer engagement.

You will contact customers, negotiate payment plans, and work with partners to secure positive outcomes while supporting the business KPIs. This role requires strong communication, resilience, and the ability to work towards targets within rotating shifts.