Debt Recovery Specialist — Hybrid Role

Calor Gas Ltd; Warwick; Hybrid; GBP 17,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave

Private Medical Insurance

Company Pension Scheme with matched up

Life Assurance

Staff discounts on gas bottles

One paid volunteering day each year

Retail and shopping discounts

Job summary

Calor Gas Ltd in Warwick is seeking a Late Collections Agent to join our Collections team. You will help customers manage outstanding balances, identify payment solutions, and support positive outcomes for both customers and the business.

The role suits someone with collections, credit control, customer service, or account management experience who thrives in a fast-paced environment and enjoys achieving targets as part of a supportive team. Hybrid working is available.

Qualifications

• Previous experience in debt collection, credit control, customer service, or a similar customer-facing role.
• Excellent communication and relationship-building skills.
• Strong objection-handling and negotiation abilities.
• Resilience and confidence when dealing with challenging situations.
• Ability to work towards individual and team targets.
• Excellent organisational and prioritisation skills.
• High attention to detail and accuracy.
• Proactive approach with the confidence to use your own initiative.
• A collaborative team player who enjoys working towards shared goals.

Responsibilities

• Contact customers with overdue accounts and work with them to secure payment in a professional and respectful manner.
• Build positive relationships with customers while managing potentially difficult conversations.
• Negotiate and agree sustainable payment arrangements where appropriate.
• Work with external partners, including Debt Collection Agencies (DCAs) and legal representatives, to resolve outstanding debt.
• Maintain accurate customer records and ensure account information is always up to date.
• Escalate issues that may impact debt recovery and collaborate with internal stakeholders to find solutions.
• Identify changes in customer payment behaviour and take proactive action where required.
• Meet individual and team performance targets while delivering a high standard of customer service.
• Contribute ideas to improve processes, customer experience, and team performance.

Skills

Debt collection

Communication

Negotiation

Resilience

Target-driven

Organisation

Attention to detail

Initiative

Team player

Tools

SAP

Salesforce

Job description

Calor Gas Ltd in Warwick is seeking a Late Collections Agent to join our Collections team. You will help customers manage outstanding balances, identify payment solutions, and support positive outcomes for both customers and the business.

The role suits someone with collections, credit control, customer service, or account management experience who thrives in a fast-paced environment and enjoys achieving targets as part of a supportive team. Hybrid working is available.